OKORO GODSTIME CHIOMA
Lagos, NG 102311--
PROFESSIONAL SUMMARY
A Dynamic and detail-oriented Virtual Assistant with over 5years of Experience in Telemarketing,
Customer Service, and General Virtual Assistant. Highly motivated team player with an upbeat,
positive attitude and proven skills in establishing relationships. Mastery in the use of IT support tools.
I’m also open to learning unfamiliar IT tools. I’m never happy until my clients are satisfied!!!
Available as Needed.
FAMILIAR TOOLS
Trello
Asana
Buffer
Social Pilot
Gohighlevel
Zoho
Zendesk
Google meet
Skype
Zoom
Hubspot
Monday.com
CAREER HIGHLIGHTS
Telemarketer
Vitandy Global Services Limited
September 2020- May 2022
Made an average of 120 outbound and inbound calls per day.
Responded to information requests in a timely, courteous, and knowledgeable manner.
Kept track of customers' and potential customers' contact information.
Created new accounts in the system and entered personal, demographic, and payment information.
Opened new accounts and documented personal, demographic, and payment information in the
system.
Contacted private individuals or businesses over the phone to solicit sales.
Customer Service Specialist
Vitandy Global Services Limited
May 2018- July 2020
Dealt with a wide range of customer service, operational, and administrative tasks every day.
Achieved top performance by strategically adapting to a rapidly changing, competitive
environment.
Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality
service.
Made certain that clients received excellent service in order to not only maintain, but also to
expand, their relationships for future business opportunities.
Customer inquiries were handled via phone, email, and web-based platforms.
Virtual Assistant
Escohood Nigeria Limited
September 2016 to February 2018
Provided top-notch administrative support to staffs in order to promote excellence in all areas of
office operations.
Analyzed and compiled data in order to prepare comprehensive management reports.
Organized staff and out-of-town visitors' travel arrangements, including vouchers, agendas, and
transportation.
Ensured that special projects were completed successfully in order to meet the goals of the
organization.
Wrote meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and
memorandums for organizational support.
EDUCATIONAL QUALIFICATIONS
Ordinary National Diploma
Yaba Technical College, Lagos, Nigeria.
2015
Certifications
Email marketing
HubSpot Academy, 2022
Softskill Certificate
Jobberman, 2022
