Okoro Chioma

I am a Virtual Assistant/customer support.

Responding to customer queries in a timely and accurate way, via phone, email, or chat

Identifying customer needs and helping customers use specific features.

Analyzing and reporting product malfunctions.

Customer Support responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. I am an excellent communicator who’s able to earn clients’ trust. I am familiar with help desk software like email, Zendesk, phone calls, calendly, monday.com,