Okonofua John Imomoh

OKONOFUA JOHN IMOMOH Abuja Nigeria Linkedin: inkedin.com/in/okonofua-john-a- Tel: (- Email:-PROFESSIONAL SUMMARY Results-driven professional with expertise in customer support, lead generation, Airbnb management, project management, and appointment setting with years of diverse experience, I offer a unique blend of interpersonal, and problem-solving skills in focusing on enhancing client engagement and increasing conversion rates through effective communication and negotiation. Adaptable to fast-paced environments, collaborate effectively with cross-functional teams, and leverage innovative solutions to achieve business objectives. Committed to continuous improvement and eager to contribute positively to your team's success. SKILLS • • • • • • • • Teamwork and collaboration Proficient in using customer relationship management (CRM) Tools Attention to detail and organizational skills Active listening and empathy Strong problem-solving abilities Attention to detail and organizational skills Excellent verbal and written communication skills Appointment Scheduling and Lead Generation WORK EXPERIENCE Digital Witch Support Community IT Support Specialist: November 2023 - Present Customer Support: • Provided customer satisfaction and resolved issues in troubleshooting problems, answering inquiries, and guiding. • I collected feedback to improve products or processes and escalated complex issues to higher levels of support when necessary. • I maintained positive customer experiences and loyalty Project Management: • I provided planning, organizing, tracking, and collaborating on projects to enable me to set goals, allocate resources, create schedules, and monitor progress efficiently. • • • Created task management, Gantt charts, file sharing, and communication among teammates. Streamlining workflows and facilitating communication. I programmed teammates to stay organized, meet deadlines, and achieve project objectives effectively. Booking and Setting Appointments: • My role is to simplify the process of scheduling appointments, meetings, or reservations. • I allow users to view their availability, select preferred dates and times, and book appointments with ease. • Integrated calendar systems, automated reminders, and notifications to streamline the scheduling process. • Managed multiple appointments, handling cancellations or rescheduling, and syncing appointments across devices. • Reduced scheduling conflicts, and improved customer satisfaction in various industries Lead Generation and Airbnb: • I generated leads and increased booking opportunities. • I optimized Airbnb listings to enhance visibility and appeal and manage pricing strategies. Admin / Account Officer TFC Eden Centre Core Responsibilities: • • • • • • • • • October 3 2016 - 2023 Managed courier services for all incoming and outgoing mail, packages and letters Responding to emails and other correspondence to facilitate communication and enhance business processes Drafted minutes of meetings Maintained cordial relationships with clients and vendors by being open and responsive Managed the office petty cash and ensuring proper documentation Prepared and updated spreadsheets and crafted presentations to support Management and boost team efficiency Organized and managed contacts list and databases Orchestrated successful conferences, including associated travel for all speakers and attendees Maintained office equipment and following up on repairs when needed Senior Security Officer Kerterson Security Core Responsibilities: June 2014 – December, 2015 • • Welcoming visitors and responding to enquiries Installation and monitoring of CCTV cameras Administrative Officer Nigeria Immigration Service, Imo state Core Responsibilities: • • • • • • April 2012 – May, 2013 Interfaced with all visitors, clients and partners, while ensuring their requests were attended to Maintained appropriate filing of personal and professional documentation Managed recording of all financial transactions Organized and managed an accurate filing system which made retrieving financial information easy Provided multifaceted services to colleagues by running errands, managing mail, scheduling appointments and arranging transportation; Organized and attended meetings, including compiling all related documents and reports EDUCATIONAL LEVEL: • Master in International Relations (in view) Ahmadu Bello University Zaria • B.Sc. (Hons) Accounting Ambrose Ali University, Ekpoma • National Diploma in Accounting (ND) Federal Polytechnique Auchi April 2022 Sept. 2010 July 2003 PROFESSIONAL TRAINING/ CERTIFICATIONS • Technical Support Foundational ( Google ) February 2024 • Teaching English as a Foreign Language Course 120 Hours – TEFL March - 2023 • Certified Social Media Marketer ( Austin Peay State University) April - 2022 • Nigeria Institute of Management (NIM) February- 2013 • Project Management Professional (PMP) March – 2013 • Economic Evaluation. Global E. Learning Centre (John Hopkins Bloomberg School/USAID) Data Quality March – 2019 • Economic Evaluation. Global E. Learning Centre (John Hopkins Bloomberg School/USAID) Economic Evaluation March – 2019 • Economic Evaluation. Global E. Learning Centre (John Hopkins Bloomberg School/USAID) Governance and Health March - 2019