RITA OKONKWO
Operations & Automation Manager | Process Optimization | Systems Strategy
PROFESSIONAL SUMMARY
Results-driven Operations & Automation Manager with 3+ years of experience building, automating, and
scaling operational systems for founders and growth-stage companies. Expert in translating complex
workflows into streamlined, no-code and low-code solutions that improve efficiency, reduce risk, and
support scalable growth.
PROFESSIONAL EXPERIENCE
Automation & Operations Manager
Benefit Awareness Company | Remote, United States | September 2025 – January 2026
Orchestrated end-to-end process mapping for client onboarding, communications, and service
delivery, identifying key automation opportunities that reduced manual touchpoints by 60%.
Designed and implemented a suite of Zapier automations, standardizing data flow across
platforms and eliminating task duplication to enhance operational consistency.
Owned the full automation stack, including performance monitoring, troubleshooting, and
iterative optimization to ensure alignment with evolving business objectives.
Streamlined executive communications and customer support workflows, integrating
automation into daily operations to improve response efficiency and service reliability.
Operations & Systems Manager
CoHostrs Admin | Remote, United States | February 2025 – December 2025
Led the design and documentation of operational systems for guest communications, booking
management, and issue escalation, establishing scalable SOPs for a portfolio of 200+ monthly
stays.
Automated critical admin and guest communication processes via Zapier, improving average
response time by 40% and reducing manual administrative workload.
Optimized automation logic and data integrations continuously to ensure a high-reliability guest
experience and operational uptime.
Architected cross-functional workflows that connected social media operations with core
business systems, streamlining content execution and operational reporting.
Executive & Operations Specialist
Bella Events Co. | Remote, United States | December 2024 – March 2025
Analyzed and mapped processes for content planning, event coordination, and executive task
management to design targeted automation strategies.
Implemented automated task tracking and reminder systems using Monday.com and Zapier,
closing execution gaps and improving project timeline adherence by 30%.
Redesigned email and communication workflows to minimize delays and enhance clarity across
internal and external stakeholders.
Built standardized systems for travel logistics and marketing operations, increasing team
capacity and enabling repeatable, scalable event execution.
No-Code Automation Specialist
Kibo School | Remote, Nigeria | October 2023 – July 2024
Conducted comprehensive analysis of academic and operational workflows to develop an
automation roadmap, directly supporting institutional scalability.
Engineered 30+ automated workflows using Zapier and Make, resulting in monthly time savings
of over 200 hours and reallocating resources to strategic initiatives.
Integrated CRM, email platforms, and student management tools to create a unified, reliable
data ecosystem for the entire student lifecycle.
Maintained and refined all post-launch automation systems, ensuring long-term performance,
adaptability, and data integrity.
Built and optimized Kajabi automation sequences for student onboarding and lifecycle
communications, enhancing learner engagement and reducing manual intervention.
SKILLS:
Operations Management & Systems Strategy: 3+ years experience in building and scaling operational
systems, process mapping, systems architecture, performance monitoring, and continuous
improvement.
No-Code / Low-Code Tools: Experienced with Zapier, n8n, Airtable, Make for creating automation
workflows.
AI Automation: Skilled in AI Automation, AI Agents & Assistants for process improvements.
Project & Task Management: Proficient in Asana, Monday.com, Notion, Trello for managing projects
and tasks.
CRM and SaaS Platform Implementation: Implemented CRM systems, SaaS platforms including Kajabi
for operational use.
Communication & Workflow Integration: Expert in SOP Development, cross-functional workflow
integration, and executive & virtual operations support.
Technical Skills - Automation & Integration: Zapier, n8n, Make, Airtable.
Technical Skills - Operations Platforms: Kajabi, Asana, Monday.com, Notion, Trello.
Technical Skills - Productivity & CRM: Google Workspace, Microsoft Office, various CRM systems, Email
Marketing Platforms.
LANGUAGE
English: Native Speaker
