Okonkwo Ifeyinwa Maryann

IFEYINWA MARYANN OKONKWO Lead Generator & Strategic Partnership | Customer Service | Administrative Support | Graphic Designer | Telemarketer | Sales Specialist | Website Developer | Technical Support. Federal Capital Territory, Abuja, Nigeria PROFESSIONAL SUMMARY Dedicated and results driven professional with over 8 years of diverse experience in lead generation, telemarketing, graphic design, sales development, administrative support, and customer service. Possessing a proven track record of success, I excel in building strong relationships, driving sales, providing exceptional customer support and proficient in adhering to established procedures. With a keen eye for detail and a proactive attitude, I effectively manage administrative tasks and ensure smooth operations. Known for my ability to multitask, problem-solve, and deliver high-quality service, I am committed to exceeding expectations and contributing to the success of the team and organization. SKILLS ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ Outbound and inbound calls Designing Administration Web developing Customer Service Technical skills Sales expertise Lead generating Appointment setting /scheduling Documentation Marketing Data entry Effective prospecting Account management Administrative support Telemarketing expertise Results-driven ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ Product knowledge Microsoft Suite CRMs (Trello, Hubspot, Apollo, Mailchimp, Fresh desk, Teams, Slack, Asana etc) Cold calling Google Workspace Corel Draw Canva Communication Time management Dynamic interpersonal relationship Problem solving skills Flexibility and pro-activity Attention to detail Excellent managerial and Organizational skill WORK HISTORY 2025-07 till date Influencer Outreach & Sponsorship | Client Account Manager The Court Reporter Podcast – New York, USA ⚫ Researched and secured high-value sponsors and partners. with company goals. ⚫ Built and maintained a streamlined CRM system to track 100+ leads, ensuring timely outreach, follow-ups, and zero missed opportunities. ⚫ Created personalized pitch emails that improved response rates. ⚫ Managed sponsor relationships. ⚫ Delivered weekly progress reports and ensured no missed opportunities. ⚫ Tracked deadlines, deliverables, and commitments with 100% accuracy. ⚫ Prepared proposals, recaps, and reports to support sponsor retention. ⚫ Streamlined client communications, reducing response delays. ⚫ Flagged urgent issues early, protecting sponsor trust and timelines. communications and strengthened long-term 2024-10 -2025-04 - Strategic Partnership Specialist Agencia Gutierrez & Socios (AGS) – San Francisco, California, USA ⚫ Generated qualified leads through targeted cold calling and email campaigns. ⚫ Built and managed strategic partnerships, driving 30% revenue growth and expanding brand visibility. ⚫ Negotiated and secured high-value partnerships, significantly contributing to company growth. ⚫ Led and mentored team members, ensuring goal alignment and collaboration. ⚫ Established a strong partner pipeline and signed key agreements, strengthening market position. ⚫ Leveraged partnerships to boost customer engagement, retention, and brand awareness through co-branding campaigns. Lead Generator | Telemarketer | Customer Service C21FG Int’l – FCT, Abuja, Nigeria ⚫ Managed high volumes of inbound/outbound calls while maintaining service quality. ⚫ Improved lead communication. ⚫ Generated qualified leads via cold calling and targeted email campaigns. ⚫ Built and maintained a robust sales pipeline, consistently exceeding targets. ⚫ Achieved 95% customer satisfaction by delivering prompt, effective solutions. ⚫ Surpassed lead generation goals by 25% with innovative approaches. ⚫ Retained key clients through strong issue resolution and follow-up support. ⚫ Implemented CRM system to streamline lead management and boost efficiency. ⚫ Reduced recurring issues by 25% through process improvements. conversion rates by 30% through personalized ⚫ - - - Collaborated across teams to resolve escalations and enhance service delivery. Career Break Education – FCT, Abuja, Nigeria • Successfully completed a Bachelor of Science in Public program. Administration Sales Developer Prince Interior Furnishing and Furniture Company - FCT, Abuja, Nigeria. ⚫ Consistently exceeded sales targets, driving significant revenue growth and market expansion. ⚫ Led and mentored sales teams to achieve peak performance and exceed goals. ⚫ Identified and closed new business opportunities, expanding customer base and revenue streams. ⚫ Improved customer satisfaction and retention through effective relationship management. ⚫ Streamlined sales processes, boosting efficiency, productivity, and cost savings. ⚫ Forged strong cross-functional collaborations with marketing, product, and customer success to maximize growth. Administrative Support Specialist Layonu & Co – FCT, Abuja, Nigeria (Legal Practitioners, Notary Public and Corporate Consultants) ⚫ Coordinated complex schedules, travel, and litigation support, including document management, exhibit preparation, and trial assistance, contributing to successful case outcomes. ⚫ Streamlined office procedures, reducing administrative costs by 20% and improving overall efficiency. ⚫ Created professional reports and documents in Microsoft Office, enhancing team productivity and collaboration. 2020-01 - 2022-12 ⚫ Maintained accurate, confidential client records and ensured timely filing of court documents and appearances. ⚫ Built strong relationships with colleagues and clients, fostering a positive and collaborative work environment. EDUCATION Bachelor of Science Public Administration National Open University of Nigeria CERTIFICATION/TRAINING Digital Witch • Virtual Assistance • IT Support Google Technical Support Professional Certificate REFEREES ⚫ Mr. Abiodun Layonu (SAN) Managing Partner Layonu & Co, Abuja, Nigeria - ⚫ Mrs. Chidiogo Uzochukwu Director Agencia Gutierrez & Socios (AGS) San Francisco, California, USA - ⚫ Mrs. Amara Ibezim Manager Prince Interior Furnishing and Furniture Company, Abuja, Nigeria -