Okonkwo Ifeyinwa Maryann

Lead Generator | Customer Service | Administrative Support | Graphic Designer | Telemarketer | Sales Specialist | Website Developer | Technical Support. Federal Capital Territory, Abuja, Nigeria Dedicated and results driven professional with over 8 years of diverse experience in lead generation, telemarketing, graphic design, sales development, administrative support, and customer service. Possessing a proven track record of success, I excel in building strong relationships, driving sales, providing exceptional customer support and proficient in adhering to established procedures. With a keen eye for detail and a proactive attitude, I effectively manage administrative tasks and ensure smooth operations. Known for my ability to multitask, problem-solve, and deliver high-quality service, I am committed to exceeding expectations and contributing to the success of the team and organization.                 Outbound and inbound calls Designing Administration Web developing Customer Service Technical skills Sales expertise Lead generating Appointment setting /scheduling Documentation Marketing Data entry Effective prospecting Account management Administrative support Telemarketing expertise                2024-10 -2024-12 Results-driven Product knowledge Microsoft Suite CRMs (Trello, Hubspot, Apollo, Mailchimp, Fresh desk, Teams, Slack, Asana etc) Cold calling Google Workspace Corel Draw Canva Communication Time management Dynamic interpersonal relationship Problem solving skills Flexibility and pro-activity Attention to detail Excellent managerial and Organizational skill Strategic Partnership Specialist Agencia Gutierrez & Socios (AGS) – San Francisco, California, USA  Generated qualified leads by analyzing brand alignment, shared values, partnership benefits, and connection points. Leveraged targeted cold calling and email campaigns, crafting compelling email templates to engage potential brand partners effectively.      Developed and managed strategic partnerships with industry leaders, resulting in a 30% increase in revenue and expanding brand visibility in target markets. Led successful negotiations for partnerships that generated an annual revenue, contributing significantly to the company’s growth objectives. Onboarded and mentored new team members as a team leader, ensuring alignment with organizational goals and fostering a collaborative environment. Built a robust pipeline of potential partners and signed agreements with key players, enhancing the company’s competitive advantage and improving market positioning. Leveraged strategic partnerships to boost customer engagement and retention.  2023-02 -2024- 09 Initiated co-branding campaigns with partners, resulting in awareness and growth in social media engagement. brand Lead Generator | Telemarketer | Customer Service C21FG Int’l – FCT, Abuja, Nigeria  Efficiently managed a high volume of inbound and outbound calls, maintaining high-quality service during peak periods  Improved lead conversion rates by 30% through effective communication and personalized sales pitches  Generated new qualified leads through targeted cold calling and email campaigns.  Built and maintain a robust sales pipeline, ensuring a consistent flow of leads and opportunities.  Achieved a 95% customer satisfaction rating by providing prompt and effective solutions to customer inquiries and issues.  Exceeded lead generation targets by 25% through innovative and proactive approaches.  Played a key role in retaining major clients by resolving complex issues and providing exceptional follow-up support.  Implemented a CRM system to effectively manage and track leads, resulting in improved lead organization and increased efficiency in leadto-sale conversion.  Identified and implemented process improvements that reduced the volume of recurring issues by 25%.  Collaborated with cross functional teams to enhance service delivery and resolve escalated customer issues promptly.  Managed time effectively to make a high volume of calls while also responding to incoming calls and meeting sales target. 2020-01 - 2022-12 2017-03 - 2019-12 2012-04 - 2016-12 Education – FCT, Abuja, Nigeria  Successfully completed a Bachelor of Science in Public program. Administration Sales Developer Prince Interior Furnishing and Furniture Company - FCT, Abuja, Nigeria.  Consistently met or exceeded monthly, quarterly, annual sales targets, resulting in significant revenue growth.  Successfully led a team of sales representatives, providing guidance, training, and mentorship to improve their performance and achieve sales goals.  Identified and pursued new business opportunities, resulting in significant new revenue streams and expanded customer base.  Implemented strategies to improve customer satisfaction and retention, resulting in long-term relationships and repeat business.  Analyzed and optimized sales processes, resulting in increased efficiency, productivity, and reduced costs.  Successfully expanded sales into new markets and industries, resulting in increased revenue and growth.  Built strong relationships with cross-functional teams, such as marketing, product, and customer success, to drive sales growth and customer satisfaction. Administrative Support Specialist Layonu & Co – FCT, Abuja, Nigeria (Legal Practitioners, Notary Public and Corporate Consultants)  Successfully managed and coordinated complex schedules, travel arrangement and meetings.  Managed and maintained accurate and confidential client records, ensuring compliance with firm and industry standard.  Coordinated complex litigation support, including document management, exhibit preparation, and trial support, resulting in successful case outcome.  Demonstrated expertise in Microsoft office, leveraging skills to create reports, and documents that enhanced team productivity.  Built strong relationship with colleagues and clients, fostering a positive and collaborative work environment.  Developed and maintained an accurate and up-to-date calendar system, ensuring timely filing of court documents and appearances.  Streamline office procedures, reducing administrative costs by 20% and improving overall efficiency. 2020-01 - 2022-12 Bachelor of Science Public Administration National Open University of Nigeria Digital Witch  Virtual Assistance  IT Support Google Technical Support Professional Certificate     Mr. Abiodun Layonu (SAN) Managing Partner Layonu & Co, Abuja, Nigeria - Mr. Adonis Adoyi Consultant C21FG Int’l, Abuja, Nigeria - Mrs. Amara Ibezim Manager Prince Interior Furnishing and Furniture Company, Abuja, Nigeria - Mrs. Chidiogo Uzochukwu Director Agencia Gutierrez & Socios (AGS) – San Francisco, California, USA -