Okonkwo Ifeyinwa Maryann

Greetings!

Who am I?

You can call me IFY, I am an accomplished Customer Success Agent with 8+ years of diverse experience in Lead Generation , Telemarketing, Graphic Design, Administrative Support, Customer Service and Technical Support. I'm expertise in delivering high-quality Leads and effective Telemarketing campaigns, providing efficient Administrative Support, Graphic Design and exceptional Customer Service, building strong relationships with clients and prospects, utilizing various lead generation strategies (cold calling, email marketing, social media), managing databases and ensuring smooth operations. With excellent communication skills, a strong attention to detail, and a proactive approach, I drive business growth and deliver exceptional results.

My primary motivation is the success of customers. I am dedicated to ensuring customers maximize the benefits of products, as their achievement is the cornerstone of business.

Client Onboarding Experience:

I specialize in seamless client onboarding processes, ensuring that new users have a smooth transition into using our products. From guiding them through initial setup to troubleshooting any issues, I am dedicated to ensuring clients feel supported and confident in utilizing our offerings.

Versatility in CRMs and Software:

My proficiency extend to variety of Customer Relationship Management (CRM) systems and other software solutions. I am adept at navigating and maximizing the potential of these tools to enhance customer interactions, streamline processes and improve overall efficiency.

MY AREAS OF EXPERTISE:

Customer Service (Email, Phone, and Live Chat)

Lead Generation

Telemarketing (inbound and outbound)

Data Entry

Email Marketing

Product Upselling

Sales closing

Cold and Warm calling

Executive Support

Team Management

Project Management

Employee Efficiency

CRM Management

Operation Management and Streaming

Administrative Support

Calendar Management

Meeting Presentation

Appointment Scheduling

Risk Mitigation

Resources, Inventory and Budget Management

Quality Control.

Tools that I am proficient in includes: Zendesk, Mailchimp, Slack, Google Suite, Microsoft suite, Zoom, Skype, Acuity, Canva, Corel Draw, Calendly, Hubspot, Apollo, Freshdesk, Asana, Trello, Clickup, Monday.com, Zoom meeting and webinars, Google Meet, Teams, Nifty, Intercom and others that I can learn within a short time.

WHY YOU SHOULD HIRE ME:

I possess excellent communication skills (Written and Verbal in a British accent)

Professional phone etiquette

Exceptional interpersonal skill

Google Workspace

Microsoft Suite

Attention to detail

Empathy

Teamwork and Collaboration

Sales closing

Technical skill

Data processing

Confidentiality and Discretion.

MY WORK ENVIRONMENT

1 laptop(window)

A noise-cancellation headset

A serene environment

A Ring light

A Wifi

Steady electricity and standby inverter

An android tablet

An android phone, etc

Delivering high-quality service is my top priority, and I achieve this by constantly upgrading my IT skills and expanding my expertise, enabling me to provide top-notch solutions and support.

How can I help you? Feel free to contact me by clicking the ‘Invite to Job’ button for further interactions.

Thank you!