Okoligwe Ozioma Doris

OZIOMA DORIS OKOLIGWE Abuja, Nigeria Email:-| Phone: - PROFESSIONAL SUMMARY Dedicated and licensed pharmacist with strong clinical, regulatory, and retail experience. Currently serving as Superintendent Pharmacist at AJ Pharmacy and Stores. Skilled in pharmaceutical care, inventory control, and regulatory compliance. Recently upskilled in customer support operations and digital tools such as Zendesk, Freshdesk, Intercom, and HubSpot, offering a unique blend of healthcare expertise and tech proficiency. TECHNICAL SKILLS - Customer Support Tools: Zendesk, Freshdesk, Intercom, HubSpot - Productivity & Collaboration: Google Drive, Google Docs, Google Teams, Dropbox, Slack, Loom - Remote Work Tools: Zoom, Slack, Loom recordings - Other: CRM operations, ticket resolution, online documentation, knowledge base support PROFESSIONAL EXPERIENCE AJ Pharmacy & Stores - Abuja, Nigeria Superintendent Pharmacist October 2023 - Present - Lead pharmacy operations including dispensing, patient counseling, and regulatory compliance. - Supervise staff, monitor controlled substances, and manage day-to-day workflow. - Implement inventory control measures and ensure cold-chain management. - Use digital tools to document operations and streamline communication. NMSL (NNPC Medical Services Limited) - Abuja, Nigeria Locum Pharmacist April 2023 - September 2023 - Provided prescription services and patient care in a community pharmacy setting. - Maintained medication records, handled inventory, and addressed customer queries. - Supported seamless daily operations while working collaboratively with healthcare teams. NAFDAC (Post Market Surveillance Department) - Lagos, Nigeria Intern Pharmacist March 2022 - March 2023 - Conducted post-market surveillance on pharmaceutical products. - Participated in field inspections, product recalls, and documentation of non-compliant drugs. - Engaged in regulatory processes ensuring public safety and compliance with standards. EDUCATION BPharm - Nnamdi Azikiwe University, Awka Graduated: 2018 CERTIFICATIONS & TRAINING - IT Support Fundamentals (Ongoing) - CPD Courses in Drug Safety and Pharmacovigilance - Hands-on training in customer support tools and workflow automation KEY STRENGTHS - Strong leadership and supervisory skills - Excellent patient communication and counseling - Tech-savvy with practical CRM and digital workflow skills - Blends healthcare expertise with remote support proficiency