Okoligwe Ozioma Doris

Hello! My name is Ozioma Doris Okoligwe, and I am a highly motivated and detail-oriented Customer Support Specialist and Virtual Assistant with over 3 years of experience supporting businesses across healthcare, e-commerce, SaaS, and rental property industries. My background as a licensed pharmacist gives me a unique edge in handling sensitive customer interactions with professionalism, empathy, and precision.

I provide multichannel support—via phone, email, live chat, and WhatsApp—and am experienced in managing bookings, resolving issues, sending out onboarding instructions, and ensuring customers feel heard, respected, and supported throughout their journey. I excel at helping businesses build trust and loyalty through excellent communication and efficient service delivery.

I am highly proficient with modern tools and platforms including HubSpot, Zendesk, Intercom, Freshdesk, Gmail, WhatsApp Business, Google Sheets, Zoom, Slack, Dropbox, ClickUp, and VoIP systems. I adapt quickly to new systems and enjoy learning new technologies that improve workflow and customer experience.

I work well independently, managing my time efficiently while remaining flexible and responsive to team needs. I thrive in remote, fast-paced environments, where clear communication and proactive problem-solving are key to success. I am especially good at staying organized, meeting deadlines, and following up on tasks without needing close supervision.

What sets me apart is my customer-first mindset. I believe every interaction is an opportunity to make someone’s day better, whether it’s solving a problem, clarifying a process, or just listening attentively. I also bring strong documentation and tracking habits, using spreadsheets, CRM systems, and internal messaging tools to keep teams aligned and informed.

In addition to my support skills, I am a strong communicator, calm under pressure, and enjoy collaborating with teams that value empathy, inclusion, and continuous growth. My experience also includes outbound calling, virtual receptionist tasks, appointment coordination, shift coverage support, and basic administrative assistance.

Currently, I am seeking remote full-time or part-time opportunities where I can contribute to a supportive team, grow professionally, and help drive customer satisfaction and retention.

If you’re looking for someone reliable, skilled, and easy to work with—I’d love to connect. Let’s discuss how I can support your team and help your customers feel truly valued.