Okoisor Oneal Nnamdi

OKOISOR, ONEAL NNAMDI Phone Number:-,- Email- PERSONAL OBJECTIVE I am a graduate of physics (Telecommunications), with a desire and transition into ICT, Committed to continuous and professional growth, seeking opportunities to expand my expertise and stay updated with industry advancements. Haven worked as a project manager officer, customer care representative and IT support staff, I have gathered hands on experience in networking, Essential communication ethics, taking down accurate inventory, managing incoming calls and customer service inquiries, identifying and assessing customer needs to achieve satisfaction. A zealous learner, ready to strive and deliver exceptional results, open to work with people of different backgrounds and innovative ideas towards the organizational goals and objectives. TECHNICAL SKILLS AND COMPETENCIES • Technical Skills • Good customer service ethic • Effective communication and presentation • Microsoft suites proficiency • Listening and implementing accordingly • Customer care services • Conflict management and resolution Personal Skills • Attentive to details • Good interpersonal skill • Ability to work independently with minimal or no supervision • Good oral and written communication skills WORK HISTORY • Digital communication konsult 2018‐2019 Position: Project manager officer, support intern. Responsibilities: Network optimization at NNPC towers Abuja, switch room relocation ,installation of UTP structured cabling ,labelling of face plates, ensuring nodal ports and LAN cables where okay and functional, crimping an Ethernet cable • Taraba state sport council jalingo (NYSC). 2021‐2022 Responsibilities: Organizing and delivering a varied range of sporting activities and projects Multilent software 2021‐2023 Position: IT support staff/Customer care representative Responsibilities: ° cloning of systems ° Providing solution to IT matters concurrently. ° Networking of computer °Responding to calls from on field officers conducting CBT exams, making sure the server is properly connected to the internet Legend Internet Limited 2023‐Present Position: Customer Support Officer (Technical Support Agent) Responsibilities: Providing assistance to customers regarding issues and problems with their service or devices. Connectivity infrastructure, connectivity Internet/Application, Connectivity Wi‐Fi, Preventive maintenance and responding to customers request. EDUCATION • Federal University of Technology Minna, Nigeria 2014‐ 2021 B. Tech in Physics (Telecommunications) • Government Science Secondary School Pyakasa, Abuja Senior school certificate examination (SSCE) HOBBIES/INTEREST • Practical • Learning • Football • Discovery • Chess and podcast References: Available On request. 2009‐2012