Okoene Angela Chinonye

NAME: OKOENE ANGELA CHINONYE (NEE NWEKE) CONTACT INFORMATION: Phone: - Email:- PROFESSIONAL SUMMARY Detail-oriented and proactive professional with extensive experience in RegTech, Fintech, and Digital Services. Skilled in compliance operations, customer onboarding, digital sales, and business development. Strong background in monitoring & evaluation, CRM management, and education & training, with a proven ability to drive growth through strategic go-to-market (GTM) initiatives. Passionate about leveraging technology to enhance compliance, streamline operations, and foster customer success. SKILLS ●​ RegTech & Compliance: KYC/AML processes, identity verification, risk assessment. ●​ Sales & GTM Strategies: Cold outreach, lead generation, market expansion. ●​ CRM & Digital Marketing: Email marketing, customer retention, HubSpot, Salesforce. ●​ Monitoring & Evaluation (M&E): Research, data analysis, compliance tracking. ●​ Training & Mentorship: Educational program development, mentoring, public speaking. ●​ Workflow Optimization: ClickUp, Trello, Apollo, Asana, Zendesk, Freshdesk. WORK EXPERIENCE COSMETIC RETAIL ASSISTANT ELEGANT BEAUTY & SKINCARE, ENUGU STATE | 2008 – 2013 ●​ Provided expert skincare and beauty product recommendations to customers. ●​ Managed inventory and assisted with sales operations. ●​ Built strong customer relationships through personalized service. M&E RESEARCH ASSISTANT ●​ Center for Development and Reproductive Health, Enugu State | 2013 – 2017 ●​ Collected, analyzed, and reported data on reproductive health programs. ●​ Assisted in monitoring and evaluating project impact. ●​ Coordinated field activities and conducted community outreach. ST. PAUL'S GROUP OF SCHOOLS, AWKWUNAWNAW, ENUGU | 2017 – 2024 ●​ Managed classroom instruction and lesson planning. ●​ Provided mentorship and guidance to children, fostering educational growth. ●​ Organized extracurricular activities to enhance student engagement. ●​ Teaching & Child Development Coordinator. TEAM MANAGER (Virtual) DELIGHTFUL DIGITAL LITERACY | NOVEMBER 2024 – 2025 ●​ Supervised virtual teams to ensure smooth project execution. ●​ Implemented workflow systems for efficient collaboration. ●​ Enhanced team productivity using project management tools. VIRTUAL ASSISTANT DELIGHTFUL DIGITAL LITERACY | 2024– Present ●​ Providing administrative and technical support to enhance operations. ●​ Managing tasks, schedules, and project communications. ●​ Delivering high-quality virtual assistance services. EDUCATION Bachelor of Science in Public Administration Enugu State University of Science and Technology | 2006 – 2010 Professional Diploma in Education peaceland college of Education/- CERTIFICATIONS Business Management – MasterCard Foundation (Virtual), March – August 2023 Technical Support Fundamentals – Google (Virtual), LANGUAGES English (Fluent) HOBBIES AND INTERESTS Interacting with people Traveling Exploring new cultures Learning innovative technologies