Okim Unity

UNITY OKIM Phone number - Email-om Address LinkedIn https://www.linkedin.co m/in/unity-okim- Abuja, Nigeria. OBJECTIVE I am an Efficient Tele-sales Representative comfortable handling 300+ calls per hour. Build rapport and trust with cold and warm leads using demonstrated communication skills. Manage all administrative and financial aspects accurately, minimizing errors, and maximizing customer satisfaction. High-achieving sales professional effectively connects with callers quickly, maintains conversational control, and consistently exceeds sales targets. Transition seamlessly between scripted and unscripted conversations to overcome objections and close sales. Persuasive, orderly, and skilled multitasker with proven sales expertise and motivation for continuous improvement. EXPERIENCE Tele-sales Representative, Dec 2022-Current Specialty Life Insurance, Concord, Ontario, Canada -Maintained detailed records of interactions to facilitate future follow-up -Determined timing and motivation and redirected concerns to manage and nurture prospect relationships. -Leveraged persuasion techniques, product knowledge, and pre-written scripts to overcome objections. -Participated in regular team meetings to discuss goals, strategies, and progress - Utilized CRM software to track and manage prospect information Stayed current on new products or services offered by the company to pitch them during sales calls effectively. -Collaborated with fellow telemarketers to share best practices, tips for success, and encouragement - scheduled appointments with qualified leads for the sales team to follow up on. SKILLS Lead Generation Cold-calling Product Knowledge Follow-up Calls Decision-Making Appointment Setting Call Management excellent communication Reporting Objection Handling Script Adherence Persuasive Speaking Telephone Etiquette Sales Techniques Goal Oriented Customer Service Representative, Aug 2021 Nov 2022 Affordable Rent to Own, Florida, United States • Met personal, team, and company goals in the customer service environment. Informed customers of promotions and special offers to increase sales • Answered customer inquiries via phone, email, and chat Provided accurate information about products and services to customers • Navigated multiple computer systems and utilized search tools to find information. AWARDS • Remained current on new marketing campaigns to respond appropriately to marketing-related inquiries. • Analyzed call volume and average call time to monitor performance and productivity Customer Care Representative, Jul 2019 Mar 2021 Speedaf Deliveries, Abuja, Nigeria • Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support. • Managed a large volume of daily calls while maintaining a high customer satisfaction rate • Met individual and team KPIs set by management Returned every call or email before the end of each day, maintaining both speed and professionalism • Communicated effectively both verbally and in writing with a diverse clientele. • Handled incoming customer inquiries via phone, email, and chat platforms • Actively sought feedback from customers to improve overall satisfaction levels EDUCATION Bachelor of Science (B.S.): Public Health/Research University of Calabar, Calabar, Cross-River State, Nigeria, February 2023 Certification: Data Analysis Digitaly Drive, Abuja, Nigeria, December 2024 Diploma: Computer Appreciation Skycity Computer Institute, Abuja, Nigeria, June 2017 High School: Sciences Lizdav Academy, Abuja, Nigeria, February 2016 LANGUAGES English Proficient (C2) REFERENCES [Available upon request.]  EMPLOYEE OF THE MONTH  LEADERSHIP AWARD  BEST PERFORMER AWARD