Okim Unity

UNITY OKIM OBJECTIVE SKILLS ​ ● ​ ● ​ ​ ​ ​ ​ Follow-up Calls Appointment Setting ​ ​ Decision-Making ​ ​ Reporting ​ ​ ​ ​ ​ Tele-sales Representative, Dec 2022- June 2023 Specialty Life Insurance, Concord, Ontario, Canada -Maintained detailed records of interactions to facilitate future follow-up -Determined timing and motivation and redirected concerns to manage and nurture prospect relationships. -Leveraged persuasion techniques, product knowledge, and pre-written scripts to overcome objections. Objection Handling Persuasive Speaking ​ Telephone Etiquette Sales Techniques Goal Oriented ​ ​ Script Adherence ​ Handle customer inquiries via phone, email, and chat per SOPs Use TCP's tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations Escalate and assign issues to relevant departments as needed Log, review, and follow up on customer requests and resolutions Investigate, research, and provide accurate solutions Maintain and update customer records during interactions Achieve KPIs for client-facing time, call quality, and occupancy Address collections and billing inquiries, including payment plans, account balances, and overdue payments Clarify charges, generate statements, and process billing adjustments Handle service cancellations, applying retention strategies and resolutions Complete cancellation training and apply retention strategies as part of daily responsibilities. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ● Product Knowledge excellent communication Client Success Representative, Aug 2023- current(contract ended in february, 2025) The Credit Pros, West Palm Beach, Florida, USA ● ● ● ● ● ● Cold-calling Call Management EXPERIENCE ● ● Lead Generation ​ I am an Efficient Tele-sales Representative comfortable handling 300+ calls per hour. Build rapport and trust with cold and warm leads using demonstrated communication skills. Manage all administrative and financial aspects accurately, minimizing errors, and maximizing customer satisfaction. High-achieving sales professionals effectively connect with callers quickly, maintain conversational control, and consistently exceed sales targets. Transition seamlessly between scripted and unscripted conversations to overcome objections and close sales. Persuasive, orderly, and skilled multitasker with proven sales expertise and motivation for continuous improvement. -Participated in regular team meetings to discuss goals, strategies, and progress​ - Utilized CRM software to track and manage prospect information Stayed current on new products or services offered by the company to pitch them during sales calls effectively. ​ -Collaborated with fellow telemarketers to share best practices, tips for success, and encouragement​ - scheduled appointments with qualified leads for the sales team to follow up on. Customer Service Representative, Aug 2021 Nov 2022 ​ Affordable Rent to Own, Florida, United States ​ • Met personal, team, and company goals in the customer service environment.​ Informed customers of promotions and special offers to increase sales • Answered customer inquiries via phone, email, and chat Provided accurate information about products and services to customers ​ • Navigated multiple computer systems and utilized search tools to find information. ​ • Remained current on new marketing campaigns to respond appropriately to marketing-related inquiries. ​ • Analyzed call volume and average call time to monitor performance and productivity Customer Care Representative, Jul 2017 Mar 2019 ​ Speedaf Deliveries, Abuja, Nigeria ​ • Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support.​ • Managed a large volume of daily calls while maintaining a high customer satisfaction rate​ • Met individual and team KPIs set by management Returned every call or email before the end of each day, maintaining both speed and professionalism​ • Communicated effectively both verbally and in writing with a diverse clientele. ​ • Handled incoming customer inquiries via phone, email, and chat platforms ​ • Actively sought feedback from customers to improve overall satisfaction levels EDUCATION Bachelor of Science (B.S.): Public Health/Research ​ University of Calabar, Calabar, Cross-River State, Nigeria, February 2023 ​ Certification: Data Analysis Digitaly Drive, Abuja, Nigeria, December 2024​ Diploma: Computer Appreciation Skycity Computer Institute, Abuja, Nigeria, June 2017 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ AWARDS ●​ EMPLOYEE OF THE MONTH ●​ LEADERSHIP AWARD ●​ BEST PERFORMER AWARD High School: Sciences Lizdav Academy, Abuja, Nigeria, February 2016 LANGUAGES English ​ Proficient (C2) REFERENCES [Available upon request.]