Okeke Hilda Ezenwanyi

Okeke Hilda Ezenwanyi PROFESSIONAL SUMMARY CONTACT Hilda is an accomplished IT Support Specialist & Executive Virtual Assistant with nearly a decade of experience in delivering administrative excellence and optimizing workflows in remote environments. Specializing in lead generation, sales (B2C & B2B), email marketing, and Asana workflows, she excels in managing executive calendars, CRM systems, and communication across multiple channels. Known for her ability to anticipate client needs, Hilda drives client satisfaction by handling complex tasks, scheduling, and offering proactive support. Her expertise in managing dynamic workflows and fostering long-term relationships makes her an ideal candidate for high-level executive support roles. Phone KEY ACHIEVEMENTS - Email zelda4ever2012 @gmail.com LinkedIn View profile Took charge of 250+ weekly executive emails and schedules, reducing stress and boosting productivity by 89%, creating a calmer, work environment at Afrocentric. Secured 100+ qualified leads monthly at Resumeefy, closing 85% of inquiries through cold calling, email, and social media outreach. Boosted sales by 97% through improved content creation and appointment scheduling at Zeutu Solar and Inverter. PROFESSIONAL CERTIFICATIONS IT Support - Digital Witch Community (2025) Asana Workflow - Asana (2025) Executive Virtual Assistant - West Africa Vocational Education Academy (2025) Advanced Virtual Assistant Program - DGEG (2024) Virtual Assistant Training - ALX (2024) Virtual Assistant Certification - Alison (2023) INTERESTS Reading Personal Development Photography Content Creation REFERENCES Available on demand. Virtual Assistant Training - Udemy (2023) WORK EXPERIENCE afrocentric nigeria limited (executive virtual assistant & customer support specialist) Jan 2025 - Present resumeefy limited (contract sales agent) Nov 2024 – Present Administrates 250+ weekly executive emails, calendars, and meetings, increasing productivity by 89% through optimized workflows and tools like Notion, Asana, and Google Workspace. Facilitates the onboarding of 20+ remote hires, ensures 100% data accuracy, and compiles strategic reports that led to the adoption of a centralized task management system. Resolves 180+ customer support tickets weekly with a 98% first-contact resolution rate and 97% satisfaction which amplified positive reviews by 60% through structured feedback systems. Proactively identify and engage potential clients through various channels, including cold calling, email outreach, and social media platforms, generating a monthly average of 100+ qualified leads. Develop and maintain strong relationships with new and existing clients, ensuring high levels of customer satisfaction and identifying opportunities for upselling and cross-selling. Utilize effective sales techniques to negotiate terms, address objections, and secure commitments, successfully closing 85% of inbound inquiries to meet monthly sales targets. SMILE LTE COMMUNICATIONS (Virtual Assistant) Oct 2019 – Present Managed administrative tasks, including email correspondence and calendar management, for senior management. Improved customer experience, reducing complaints by 40% and enhancing social media engagement by 30%. Conducted market research, provided insights, and coordinated team projects. YFREE SOLUTIONS LIMITED (Customer Care Specialist) 2017 – 2019 Managed 500+ clients, achieving a 60% retention rate through personalized support and proactive communication. Implemented retention strategies, reducing client turnover by 25%. Delivered insightful reports to drive business decisions and improve client satisfaction by 40%. ZEUTU SOLAR AND INVERTER (Social Media Manager & Appointment Scheduler) 2015 – 2017 Created engaging social media content, increasing visibility and driving a 30% boost in online sales. Optimized appointment scheduling processes, improving efficiency by 50%. Enhanced brand recognition by increasing social media engagement by 25%. KEY STRENGTHS & ABILITIES Proficient in email/calendar management, CRM tools (HubSpot, Salesforce), project management tools (Asana), and data entry systems. Expertise in B2B/B2C client relationship management, retention, and issue resolution. Skilled in social media content creation, engagement, and platform management (Canva, Buffer, Hootsuite). Excellent communication, collaboration, and remote team coordination. Proficient in Microsoft Office, Google Workspace, Trello, Slack, Zoom, Zendesk, Jira, TeamViewer, Evernote and many other management tools. Knowledge of email marketing tools and scheduling softwares. ACADEMIC QUALIFICATIONS Bachelor of Science in Agricultural Economics University of Nigeria, Nsukka 2012