Okafor Lilian

Okafor Lilian SUMMARY​ Need a driven and coachable Sales Development Representative who exceeds targets, builds trust, and drives pipeline growth? I surpassed 70% of sales performance goals while managing strong client relationships. Skilled in HubSpot and Salesforce for follow-ups and lead tracking, I also bring a background in customer support, where I boosted EDUCATION Federal University Dutsin-Ma – Katsina, CSAT by 15% through empathy, active listening, and proactive problem-solving. Nigeria B.Ed, Special Education – 2025 PROFESSIONAL EXPERIENCE Customer Support Representative SKILLS Affordable Rent-to-own - Wyoming, USA Problem Resolution, Sales Support, Adaptability, (Remote) Attention to Detail, Time Management, Team Nov 2024 – Apr 2025 Collaboration. ●​ Resolved 30+ customer inquiries daily, boosting CSAT by 15% using technical tools ●​ Google Workspace and CRM systems. ●​ Microsoft Office ●​ Collaborated with teams to identify recurring ●​ Appointment Setting issues, reducing repeat complaints by 10%. Sales Development Representative ●​ ●​ Customer Relationship Management (CRM) Customer Support/Service ●​ Technical Support ●​ ●​ Customer Support Channels (Chat, Email, and Phone communication) Sales/Technical Sales ●​ Lead generation ●​ Cold Calling/Warm Calls ●​ Communication Tools ●​ Telemarketing Sales Representative RightHealth - Lagos​ Feb 2021 – Jul 2023 ●​ Exceeded 70% sales performance goals consistently. ●​ Managed strong client relationships and customized wellness solutions. ●​ Utilized HubSpot & Salesforce for follow-ups and lead tracking. Administrative Support Ecstasyking Fresh Hub Enterprise – Lagos May 2019 – Aug 2020 ●​ Managed office communications, scheduling, and confidential records with 100% accuracy. ●​ Streamlined documentation processes, improved office efficiency by 20% and team productivity. CERTIFICATIONS​ ● Sales development representative - Salesforce SV academy (2025)​ ● IBM Generative AI for sales professionals Coursera (2025) VOLUNTEER​ ● Community Volunteer – Church Support Group Coordinated outreach and logistics for local events and mentoring sessions.