Okafor Franklin Onyedikachi

Franklin Onyedikachi Okafor Virtual Assistant | Customer Support | Lead Generation Specialist - ·-PROFESSIONAL SUMMARY Experienced Virtual Assistant with 2+ years supporting remote teams across administrative, customer service, and lead generation functions. Skilled in calendar and email management, travel coordination, appointment setting, cold calling, and outbound email outreach. Proficient in using lead generation tools, remote collaboration tools CRM systems, and data management platforms to maintain accurate records and build reliable pipelines. KEY SKILLS   Core: Calendar & Email Management · Travel & Meeting Coordination · Appointment Setting · Lead Generation · Customer Support · Data Entry & Scraping · Reporting & Documentation · Bookkeeping basics Technical: Google Workspace (Gmail, Sheets, Docs) · Microsoft Excel · CRM tools and workflows · Zoom/Video Conferencing · Trello · Zapier WORK EXPERIENCE Virtual Assistant — DigitalWitch (Remote) · August 2024 – August 2025    Managed schedules for 3 senior executives: coordinated travel, planned 15+ meetings/appointments weekly and prevented scheduling conflicts using proactive reminders. Prepared and formatted 5 monthly management reports, consolidating data for decisionmaking and KPI tracking. Produced weekly progress updates to stakeholders, improving alignment with project timelines and reducing follow-up questions. Freelance Lead Generation & Appointment Setter — Cloud Rover (Remote) · April – May 2025  Conducted cold calls and outreach emails to potential clients, generating qualified leads for Cloud Rover’s IT staffing services.  Built and maintained a steady pipeline of potential customers through consistent follow-ups and targeted outreach campaigns.  Entered, tracked, and organized prospect information using Hunter.io and other lead generation tools, ensuring accurate and up-to-date records. Customer Service Representative — Evasemsty International, Jos, Nigeria · Nov 2021 – June 2023    Resolved 200+ customer complaints weekly; actions contributed to a 30% increase in customer retention within 3 months. Drove product upsells and improved customer engagement, increasing sales by 20% over six months. Reduced escalation rate by 40% via active listening and tailored solutions; achieved 90% first-call resolution on technical inquiries. EDUCATION BSc Human Physiology — Alex Ekwueme Federal University, Ebonyi State, Nigeria 2023 – Present CERTIFICATIONS    Outstanding Customer Support — Alison (Nov 2024) Virtual Assistant Training — Digital Witch IT Support (Oct 2024) Customer Relations — Beam Africa Consulting (Aug 2024) LANGUAGES English (Fluent), Igbo (Native)