Okafor Franklin Onyedikachi

I am a detail-oriented Virtual Assistant, I specialize in streamlining business operations and helping entrepreneurs, professionals and companies save up to 30 hours of work every week, which allows them focus on growing their business. I provide tailored solutions to meet the needs of my clients. I am committed to providing exceptional services.

My Core Competencies are as follows:

>Customer Support- promptly responding to customers inquiries, maintain positive customer relationships, handle complaints of various complexities, keep record of customer interactions and troubleshoot problems via email, chat or phone.

>Email Management - monitor and organize incoming emails, categorize and prioritize messages, filter and flag important emails to ensure timely attention and follow-up, respond to mails when appropriate.

>Calendar Management- schedule and manage appointments, calls and meetings ensuring no conflict. Send reminders and updates for scheduled commitments and track changes as they arise.

>Travel planning and coordination- arrange travel bookings, including flights, accommodations and local transport when necessary. Prepare detailed travel itineraries and making adjustments when necessary.

>Google suite & Microsoft Tools- handle digital documents by creating, sorting, filing, analyzing, presenting, reporting and reviewing through use of Google docs/ Microsoft word, Gmail/Outlook, Google sheets/ Microsoft Excel, G slides/ Microsoft PowerPoint.

>Data Analysis and Research- conduct research on various topics and subject matter, providing a concise and actionable summary. Look up relevant resources, client-demanded details and updates.

>Data Entry- meticulously inputting data in systems, data bases and spreadsheets, ensuring accurate data records. Providing data entry services to a wide range of industries such as Housing, Healthcare, Technology, Legal etcetera.

>Project Management- ensure task prioritization and workflow automation. Organize daily and weekly task priorities to ensure alignment with key objectives. Track deadlines, assist with project timelines and provide reminders for important milestones.

>Social Media Management- work closely with marketing team to create schedule and post content. Manage company's social media profile and ensure the accuracy and consistency of postings across social media platforms (Facebook, Instagram, X, Threads, LinkedIn, Reddit).