Okafor Anita Chidinma

 Okafor anita chidinma Anambra,Nigeria   Professional Summary Goal oriented Virtual Assistant and Sales Support Specialist with a strong focus on customer acquisition, retention, and conversion. Skilled in driving revenue through cold calling, warm outreach, lead generation, email marketing, and technical sales. Adept at identifying customer needs, presenting tailored solutions, and closing sales while maintaining exceptional service standards.Proficient in CRM management, workflow automation, and account handling, with additional expertise in appointment setting, telemarketing, and calendar coordination. Well versed in supporting remote operations on platforms like Upwork, and experienced in managing sales related logistics such as itinerary planning, Airbnb bookings, and telehealth credentialing. Currently pursuing a degree in Psychology, bringing a deep understanding of consumer behavior and communication strategies to build strong client relationships and support business growth. Committed to delivering impactful sales support and virtual assistance that drives consistent results and improves customer experiences. Skills: Virtual Assistance Customer Service Technical Support Technical Sales Telemarketing Email Marketing Lead Generation Email Management Account Management WorkFlow Automation Calendar Management Cold Calling/Warm Calls Project Management Tools Telehealth and Credentialing Airbnb and Itinerary Management Customer Relationship Management Upwork and other Remote Platforms Appointment Settings and Scheduling Continuous Improvement and Support Work History 05/2022 to 11/2023 12/2023 to 08/2024 09/2024 to present day Topia’s pastries • I successfully managed front-line sales, upselling products, handling customer inquiries, and ensuring repeat patronage strengthening my ability to drive revenue through relationship-based selling. Founder Nita’s preorder • My experience managing a preorder business dealing with product importation sharpened my skills in sourcing, marketing, and closing sales. I handled customer inquiries, negotiated pricing, processed bulk orders, and managed fulfillment delivering seamless end to end sales experiences Quality supermarket • I am responsible for overseeing point-of-sale (POS) operations, managing transactions, and assisting customers with household tools and products Volunteering experience Therapeutic day care abakpa Alongside my professional work, I’ve volunteered at a therapeutic daycare in Abakpa, Enugu, supporting children with disabilities through play-based engagement and behavioral assessments. This experience deepened my understanding of empathy, patience, and human behavior skills I apply in sales, customer service, and client relations. Inter house sport I also served as an inter house sport queen , a leadership and public engagement role where I represented my team, supported event coordination, and inspired participation through team spirit and confidence. These experiences reflect my strong interpersonal skills, emotional intelligence, and ability to connect with diverse audiences. Education 2024 Bachelor of social science:psychology Nnamdi azikiwe University Training and certificate President of Press club 2018: Digital witch:2025 • IT support skills. University of Nnamdi azikiwe:2022 • AREC NAU