Ojochegbe Joy Alikali
Virtual Assistant/Customer Service Representative
Ibadan 900001-
A highly talented, detail-oriented Virtual Assistant and Customer service support, with over 3
years experience and a strong knowledge of CRM systems and practices, an experienced user of
Microsoft Office tools and Statistical Package for Social Sciences (SPSS), Zendesk, Desk.com, Google
Workspace.
I possess good analytical and computing skills, as well as excellent soft skills such as Empathy,
persuasive speaking skills, adaptability, clear communication skills and patience, with strengths in
administration, data collection and analysis, telemarketing.
Experienced in creating an effective, organized environment in which I can excel at focusing time on
providing top level client support, resolving issues and developing relationships to ensure loyalty and
growth.
Willing to relocate: Anywhere
Personal Details
Currently Employed: No
Date of Birth:-
Highest Level of Education: Master's
Industry: Administrative Assistance, Customer Service, Project Management
NYSC Status: Completed
Work Experience
Virtual Assistant
Carol's Organic Kitchen.com - United Kingdom
August 2020 to September 2021
• Responded and reacted (Like, etc) to any unread posts from forum members within 60 minutes.
• Attended to forum's members needs, inquiries, and questions
• Engaged interesting conversations on topics relating to health, natural medicine, plant-based cooking,
vegan recipes, organic food growing, home economics, etc, lifestyle and relationships, etc
• Attended Zoom or Skype community phone calls
Customer Service Officer
UNITED BANK FOR AFRICA - Anyigba
March 2018 to March 2019
• Rendered banking services to customers.
• Worked with customers to get feedback on services, rendered to them by the bank.
• Sold the bank’s mobile banking products for easy and fast banking.
• Worked as the bank’s branch ambassador
Administrative assistant
Patbedols Ultramodern schools - Bayelsa
October 2016 to October 2017
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Responsible day to day running of School.
Ensured accurate record keeping.
Managed budgets and expenses.
Attended to customers and clients.
Planned school time tables and roosters.
Managed the admission process of new students.
Responsible for the recruitment and training of new staff.
Education
Master's in Public Health and Community Nutrition
University of Ibadan - Ibadan
June 2019 to November 2021
B.Sc in Nutrition and Dietetics
Kogi State University - Anyigba
February 2012 to January 2016
Skills
• Microsoft office tools (5 years)
• Customer Relationship Management (2 years)
• Data Entry (2 years)
• Customer Service (3 years)
• Virtual Assistant (1 year)
• Administrative Support (1 year)
• Technical Support (Less than 1 year)
• Project Management (1 year)
• Editing & Proofreading (5 years)
• Web Research (5 years)
