Ohanyere Chiamaka Olivia

OHANYERE CHIAMAKA OLIVIA PROFESSIONAL SUMMARY A proactive and detail-oriented administrative assistant professional with over 3 years of experience supporting executives, clients, and teams across diverse industries. Skilled in office/Admin administration, customer support, clerical coordination, digital communication, and client management. I’m known for maintaining high efficiency, excellent client relations, and timely task execution. CORE COMPETENCIES • Administrative Skills (Phone, Email, Chat, Social Media) • Office Administration & Clerical Coordination • Calendar & Inbox Management (Google Suite, Outlook, Calendly) • Project & Task Management • Document Control & Report Writing • Meeting Coordination & Scheduling • Social Media Scheduling & Podcast Outreach • Telemarketing & Lead Management Soft Skills • Excellent Communication (English) • Elementary Communication (French) • Organization & Time Management • Attention to Detail • Problem-Solving & Team Collaboration • Professional Conduct & Confidentiality PROFESSIONAL EXPERIENCE Adaba Global Ventures Limited | Abuja, Nigeria — Jan 2024 – Nov 2025 Executive Assistant • Closed and confirmed over 70 customer deals weekly, maintaining 95% satisfaction rate. • Provided prompt and courteous responses to client inquiries via phone and email. • Liaised with logistics and sales teams to ensure accurate and timely deliveries. • Improved internal communication processes, boosting efficiency and reducing delays • Maintained client records, handled calls, and ensured compliance with company policies. • Scheduled meetings and managed executive’s calendar. Institut Français du Nigeria | Abuja, Nigeria — Jan 2023 – Jan 2024 Administrative Assistant • Coordinated administrative duties, managed calendars, and organized meetings. • Designed and scheduled online content to enhance visibility and engagement. • Delivered top-tier client support, achieving a 95% satisfaction rate. • Used Asana and ClickUp to structure tasks, boosting productivity by 60%. • Managed CRM updates and ensured accuracy in all data handling Agency Scout | Remote — Sept 2021 – Aug 2022 Customer Service Specialist • Handled 100+ daily inquiries via WhatsApp and Intercom. • Improved customer retention by 70% through personalized engagement. • Conducted satisfaction surveys (90% response rate) and provided weekly reports. • Trained new team members and supported them with onboarding materials. EDUCATION • Bachelor of Arts in Linguistics — University of Nigeria, Nsukka (Sept 2017 – Jul 2021) CERTIFICATIONS • Administrative Support – Digital Witch Support Community (2025) • Customer service management- MIT (2024) • Project Management- MIT (2024) ACHIEVEMENTS • Improved client communication system, cutting response time by 40%. • Managed multiple ongoing projects effectively while meeting all deadlines. REFERENCES Available on request.