Ohanyere Chiamaka Olivia

OHANYERE, CHIAMAKA OLIVIA Abuja, Nigeria -, --http://www.linkedin.com/in/chiamakaolivia PROFESSIONAL SUMMARY I am versatile, strategic and result-oriented Virtual Assistant with 2 years of experience providing exceptional administrative support and customer service. Proven ability to manage schedules, coordinate travel, and effectively communicate with clients. Proficient in CRM systems, project management tools, and communication platforms. Possessing strong organizational and problem-solving skills, I thrive in fast-paced environments and I am proficient at proactively identifying and resolving challenges with minimal guidance. Always Eager to contribute to a dynamic team, I am a quick learner and highly adaptable, with a strong work ethic and a commitment to exceeding client expectations. Seeking a challenging role where I can leverage my skills to support business growth and deliver high-quality results. RELEVANT SKILLS Organizational and time management skills Clear communication (verbal & written) Strong work ethic and Professionalism Attention to detail Problem-Solving Strong teamwork and collaboration skills Proficient in Google Workspace (Gmail, Docs, Sheets, Slides, Google Meet) Microsoft Office Suite (Word, Excel, PowerPoint) CRM software (HubSpot, intercom, Freshdesk, Zendesk, salesforce) Project management tools (Asana, click-up, Trello, Monday.com) Strong internet research and data collection skills Appointment scheduling/setting (Pick time, Calendly, Acuity scheduling) Multitasking abilities Travel management skills(Airbnb, booking.com, Zillow) WORK EXPERIENCE Digital witch support community|(Remote) Virtual Assistant (Oct 2024 - Dec 2024) Responded to emails in a timely manner while providing accurate information. Utilized Microsoft Office Suite proficiently for document creation, editing and collaborations purposes. Conducted online searches to locate relevant resources or information requested by clients or team mates. Assisted in the preparation of presentations, documents, and other materials needed for meetings. Arranged conference, meeting and travel reservations for 6 team members with Booking.com. Good knowledge of communication and workspace management tools: Slack, Asana, Zoom, Trello, HubSpot, Loom, Monday.com, Click-up, Freshdesk, Salesforce, Zendesk, and Intercom. Received over 20 inbound calls from customers on daily basis with intercom. Developed and maintained customer relationships, ensuring a high level of customer satisfaction. Handled confidential information with total discretion. Biosensors Medical Laboratory and Diagnostics| Abuja-Nigeria Customer Service Specialist (Sept 2024- Oct 2024) Resolved customer issues efficiently while adhering to company policies. Developed strong customer relationships through active listening and follow-up communication. Handled customer inquiries via phone, email, chat, and social media. Increased customer retention rate to 50% through excellent problem-solving skills. Gathered customer feedback to identify areas for improvement. Maintained accurate customer records in company databases. Institut Français Du Nigeria | Abuja-Nigeria Customer Service Specialist (Sept 2023-Aug 2024) Increased customer retention rate by 70% through exceptional customer service. Handled over 100 daily inbound calls via WhatsApp and intercom. Achieved a 60% close rate by effectively understanding customer needs. Conducted a customer satisfaction survey with a 90% response rate. Trained new personnel on company operations, policies, and services. Responded to over 50 daily customer emails. Managed multiple tasks and projects simultaneously with a high degree of organization. Collaborated with team members using Microsoft Teams, and Dropbox. EDUCATION Bachelor of Arts: Linguistics – 2021| University of Nigeria, Nsukka TRAINING & CERTIFICATIONS In-demand IT Skills Training - 2024 | Digital Witch Support Community DELF A1 & A2 French Certification - 2024 | Institut Français du Nigeria Professional Certificate in Customer Relationship Management -2024| Management Technology Research and Institute References Available upon request