Ohanyere Chiamaka Olivia

Olivia Chiamaka Home Work Sample About Me Contact Olivia’s Portfolio Admin Virtual Assistant| Chat Support| Customer Service Specialist. Explore Now Page | 01 Olivia Chiamaka Home Work Sample About Me Contact Introduction Hi there! I know your business is drowning in admin meetings, emails, bookings, customer issues and it’s holding you back from scaling. You're not supposed to do it all. That’s where I come in. I help CEOs and startups streamline daily operations so they can scale effortlessly and focus on growth. With over 2 years of experience as a Proactive Admin Virtual Assistant and Customer Service Specialist, I handle the back-end chaos: 1.Calendar & Email Management 2.Travel & Appointment Booking 3.Client Onboarding & Customer Support 4.Ticketing & Online Store Chat Support 5.All-round Administrative Tasks & Personal Tasks 6. Online research and Data Entry I'm not just here to “assist.” I’m here to optimize, retain customers, and keep your business moving even when you’re not looking. Let’s make your operations run smoother than ever. Message me when you’re ready to finally scale without the stress. Page | 02 Olivia Chiamaka Home Work Sample About Me Contact I have demonstrated ability to drive significant improvements in key customer service metrics. Focus on personalized support and efficient problem resolution. Proven Customer Service Impact 70% Customer Retention Increased customer retention by 70% through personalized service. 95% Satisfaction Rating 50+ Daily Inquiries Resolved over 50 customer issues Maintained 95% customer daily across channels. satisfaction ratings consistently. Page | 03 Olivia Chiamaka Home Work Sample About Me Contact Experience Highlights 01. 02. Biosensors Medical Resolved 50+ daily issues via phone, email, and chat. Increased retention to 50% through follow-up. Institut Français Handled 100+ daily calls, increased retention by 70%. Trained new team members. Page | 04 Olivia Chiamaka Home Work Sample About Me Contact Customer Service Toolkit Phone Support Email Support Live Chat Ticketing I’m Proficient in various support channel systems. Expertise in phone, email, live chat, and ticketing. Ready to provide comprehensive support. Page | 05 Olivia Chiamaka Home Work Sample About Me Contact Business Toolkits & Achievements Project & Task Management Asana, Trello, ClickUp, Monday.com, Jira. etc 1. Coordinated cross-functional tasks, maintained timely updates, and helped reduce task backlogs by 40% within teams. 2. Streamlined workflows for small teams leading to faster project turnarounds. Customer Support & Communication Zendesk, Freshdesk, Intercom, HubSpot, Slack, Zoom. etc 1.Resolved 50+ daily tickets with a 95% satisfaction rate. 2. Increased customer retention by 70% through active listening and timely resolution . 3. Handled live chat, email, and phone support across multiple platforms. E-commerce & Online Store Management Shopify, Gorgias, Etsy, WooCommerce 1.Managed order fulfilment, refunds, product listings, and customer queries. 2.Helped reduce abandoned carts and increased review ratings by streamlining store communication. 3. Assisted in product listing optimization to improve visibility and conversions. Page | 06 Olivia Chiamaka Home Work Sample About Me Contact Business Toolkits & Achievements Scheduling & Administrative Support Google Calendar, Calendly, Acuity Scheduling, Booking.com, Airbnb. etc 1.Scheduled and managed 100+ client meetings, interviews, and follow-ups. 2.Booked flights, accommodation, and coordinated itineraries for remote teams. 3.Reduced missed appointments by 60% with smart calendar workflows. Lead Generation & CRM 1. Apollo.io, Lem list, Pipedrive, LinkedIn Sales Navigator, HubSpot, Microsoft Suite, Google Office 2. Built targeted lead lists and nurtured outbound campaigns for agency clients. 3. Managed onboarding and CRM updates to maintain clean pipeline Page | 06 Olivia Chiamaka Home Work Sample About Me Contact What Sets Me Apart 1. Conflict Resolution & Problem-Solving I resolved over 50+ daily customer issues efficiently and diplomatically across chat, email, and phone. Used feedback loops to improve service delivery and reduce complaints. 2. Active Listening & Empathy I helped increase customer retention by 70% by deeply understanding and addressing pain points with care and attentiveness. 3. Process Improvement I streamlined workflows and reduced missed appointments by 60% by implementing better scheduling systems using Google Calendar and Calendly. Page | 07 Olivia Chiamaka Home Work Sample About Me Contact What Sets Me Apart 4. Clear Communication I delivered quick, professional, and personalized communication across email, CRM, and chat platforms to achieve 95% satisfaction ratings. 5. Quality Assurance I maintained high service standards and consistent feedback scores while working across tools like HubSpot, Zendesk, and Intercom. I bring more than soft skills; I deliver measurable results. What makes me different is how I combine those qualities to build trust, ease operational pressure, and give my clients room to grow. Page | 07 Olivia Chiamaka Home Work Sample About Me Contact Core Key Skills & Work Samples Administrative Support Customer Service 1.Calendar & Appointment Management 1.Email & Ticket Handling( Intercom) 2.Travel Coordination 2.CRM (HubSpot, Zendesk, ) Management 3.Document Preparation. 4.Email Management 3.Order Processing & Refund Management 5.Project Management ( Asana, Trello, Clickup etc) 4.Product Listing Optimization Page | 08 Olivia Chiamaka Home Work Sample About Me Contact E-commerce previous work sample and Optimization Framework Page | 09 Olivia Chiamaka Home Work Sample About Me Contact Let’s Build Something Better Together Ready to jump on a quick call or chat so I can show you how my workflows can be tailored to your exact business needs? You can book a call with me using the link below or reach me through the various channels below. -www.linkedin.com/in/chiamakaolivia Page | 10