Contact Information
- Phone: -
- Email:-
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Summary
Results-driven Customer Service Supervisor with 13 years of experience in client
management, team leadership, and project coordination. Proven track record of delivering
exceptional customer service in both onsite and virtual settings.
Professional Experience
_Customer Service Supervisor_
Alraine Shipping Agency (insert dates)
- Led a team of customer service representatives to enhance client satisfaction and resolve
issues efficiently.
- Coordinated client invoicing, billing, and refunds, ensuring timely and accurate
processing.
- Collaborated with cross-functional teams to achieve business objectives and facilitate
communication between departments.
- Utilized customer feedback systems and service recovery techniques to improve client
relationships and satisfaction.
- Successfully managed remote work responsibilities, leveraging tools like email, phone,
and video conferencing to maintain seamless communication with clients and team
members.
_Executive Assistant to the General Manager_
Alraine Shipping Agency -)
- Provided administrative support to the General Manager, ensuring seamless day-to-day
operations and maintaining confidentiality.
- Coordinated travel arrangements, meetings, and appointments, demonstrating strong
organizational and time management skills.
- Managed correspondence, emails, and phone calls, utilizing excellent communication
and interpersonal skills.
Education
- Imo State University, Owerri
- Degree: Linguistics
- Graduation Year: 1998
Professional Certifications
- Project Management Professional (PMP)
- Certified International Development Professional (CIDP)
- Certified Supply Chain Management and Logistics Manager (CSCML)
- IT Support Skills Certification, Digital Witch Academy
Technical Skills
- Remote work tools: HubSpot, FreshDesk, Intercom, Slack, Zoom, Skype, Google Meet
- CRM tools: Salesforce, Zoho CRM, HubSpot CRM, Zendesk
- IT support: Helpdesk software, ticketing systems (e.g., FreshDesk, Zendesk)
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Google Suite: Gmail, Google Drive, Google Docs, Google Sheets
- Project management tools: Asana, Trello, Basecamp, Microsoft Project
- Time management tools: RescueTime, Toggl, Harvest
- Communication tools: Email, Phone, Video Conferencing (e.g., Zoom, Skype)
Soft Skills
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proven problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Self-motivated and disciplined, with excellent time management skills for remote work
environments
- Adaptable and flexible, with a strong ability to learn and navigate new tools and software.
