Ohaegbu Elizabeth Ndawi

Specialty: Customer Success Management (Onsite & Remote)

Highly experienced Customer Success Manager with 12 years of expertise in driving customer satisfaction, retention, and growth. Proven track record of delivering exceptional results in onsite and remote settings.

Key Strengths:

• Strategic Account Management

• Customer Journey Mapping

• Relationship Building & Stakeholder Management

• CRM Administration (Salesforce, HubSpot, Zoho)

• Appointment Setting & Scheduling

• Project Management (Agile, Waterfall)

• Technical Support & Troubleshooting

• Cloud Computing Security & DevOps Engineering (in progress)

Technical Skills:

• CRM Software (Salesforce, HubSpot, Zoho)

• Project Management Tools (Asana, Trello, Jira)

• Cloud Computing Platforms (AWS, Azure, Google Cloud)

• DevOps Engineering (in progress)

• Cloud Computing Security (in progress)

Industry Expertise:

• Shipping & Logistics (12 years at Alraine Shipping Agency)

• Customer Success Management

• Account Management

• Business Development

As a seasoned Customer Success Manager, I leverage my technical expertise, business acumen, and interpersonal skills to drive customer success, growth, and retention.