Ohadiugha Chiamaka Cynthia

OHADIUGHA C CYNTHIA MEDICAL VIRTUAL ASSISTANT|CUSTOMER SERVICE SPECIALIST SUMMARY I’m a detail-oriented Medical Virtual Assistant and Customer Service Specialist with experience as a Certified Pharmacy Technician and Pharmacy Technician Intern. I help manage patient data, handle appointment scheduling, and support clinical workflows with accuracy and care. I excel at call and chat support, email management, and administrative tasks, ensuring smooth operations and excellent customer experiences. Reliable, organized, and proactive, I am passionate about helping healthcare teams and businesses run efficiently. CORE SKILL Technical Skills EHR/EMR Systems: DrChrono, AthenaHealth, eClinicalWorks Medical Data Management: Excel, Google Sheets, electronic documentation Insurance & Medication Processing: Availity, CoverMyMeds, eligibility verification Administrative Skill Appointment Setting & Scheduling: Calendly, Setmore, Picktime Call & Chat Customer Support Email Handling & Optimization Inbox & Task Management, Documentation OrganizationWorkflow Management & Task Prioritization Office Tools: Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Sheets, Docs, Slides, Forms) CRM Systems PROFESSIONAL EXPERIENCE DE Peoples pharmacy, Enugu, Nigeria, - Certified pharmacy technician • Managed and updated patient medication profiles using digital logs, HRM tools, and Google Workspace to ensure accurate and organized documentation. • Processed prescription refill requests, verified medication entries, and supported safe dispensing with 100% accuracy. • Coordinated patient communication through phone, email, and digital channels, improving satisfaction and service flow. • Maintained structured pharmacy documentation, inventory records, and workflow sheets using Google Sheets/Forms. • Assisted daily pharmacy operations by preparing medication lists, tracking tasks, and supporting pharmacist workflow efficiency. Enugu State Teaching Hospital (NHIS), Nigeria, 02, 2022 – 02, 2023 Pharmacy technician( intern) • Entered patient data, prescription details, and refill information into organized digital files for pharmacist review. • Supported medication dispensing processes by confirming patient information and maintaining error-free documentation. • Managed patient inquiries professionally, achieving zero complaints and improving patient experience. • Organized refill schedules, medication logs, and administrative records using Google Sheets, Docs, and Drive. • Assisted with workflow coordination, improving turnaround times, and supporting smooth daily operations. EDUCATION UNIVERSITY Abia Nigeria2019 CERTIFICATIONS & OTHER • Temple Gate Polytechnic Certificate of Pharmacy Technician • Vsavvy Academy certificate of General Virtual Assistant • MedCerts certificate of Medical Administrative Assistant, the Healthcare team • MedCerts Certificate of Professionalism in Allied Health