Ogwu Gift

GIFT EGOYIBO OGWU Phone: - Email:-Location:Abuja, Nigeria LinkedIn: http://linkedin.com/in/gift-ogwu PROFESSIONAL SUMMARY Result-driven Customer Service Representative with 95%+ customer satisfaction in handling inquiries, resolving complaints, and improving customer experience. Skilled in reducing resolution time by 30%, increasing retention rates, and enhancing service efficiency. Adept at CRM tools, ticketing systems, and data management, with a passion for providing seamless support. Seeking to leverage my skills in a fast-paced customer-centric environment to drive organizational success and enhance customer experiences. KEY SKILLS Customer Support & Issue Resolution (Reduced complaint escalation by 40%) Verbal & Written Communication (Handled 100+ inquiries/day) Problem-Solving & Conflict Resolution (90%+ resolution rate within first contact) Data Entry & Documentation (99% accuracy in record-keeping) CRM Tools & Ticketing Systems (Improved response time by 35% using automation) Time Management & Multitasking (Managed 50+ chats, emails, and calls daily) Attention to Detail & Organizational Skills (Error-free order processing) WORK EXPERIENCE Customer Service Representative Cakesandbakesbyoch | 2024 – 2025 Managed 150+ customer inquiries weekly, resolving 95% on first contact. Assisted customers with product selection, pricing, and orders, increasing sales by 20%. Reduced order processing errors by 30%, ensuring smooth transactions. Successfully de-escalated 80% of complaints, improving overall satisfaction. Maintained 100% accurate customer records and interactions using the online order system. Coordinated and followed up on 200+ orders monthly, reducing delivery delays by 25%. Customer Service & Administrative Intern Standards Organization of Nigeria (NYSC) | 2023 – 2024 Provided administrative support to executives, improving workflow efficiency by 40%. Managed office supplies, reducing procurement costs by 15% through strategic reordering. Drafted and distributed 50+ interdepartmental memos, improving internal communication. Maintained and updated client databases, ensuring 99% accuracy in records. Remote Virtual Assistant Freelancer | 2023 Supported 5+ executives in scheduling, calendar management, and email handling. Maintained 100% confidentiality in handling sensitive business information. Assisted in lead generation, increasing client engagement by 30%. Streamlined organizational processes, enhancing productivity by 25%. EDUCATION Delta State University | B.A. Philosophy | 2018 – 2022 HireMote Africa | Virtual Assistance Management Course | 2023 TECHNICAL SKILLS CRM & Helpdesk Software: Zendesk, Hubspot, Salesforce, Zoho Communication Tools: Slack, Microsoft Teams, Zoom Productivity Tools: Microsoft Office (Excel, Word, Outlook) Data Entry & Documentation: Google Docs, Sheets, Trello LANGUAGES English (Fluent) REFERENCES Available upon request