Ogunrinola Rasheed Ayomide

OGUNRINOLA RASHEED Ibadan,Nigeria | --| LinkedIn SUMMARY ● Versatile and detail-oriented Virtual Assistant with 4 years of experience in delivering timely, precise support in fast-paced virtual settings, enhancing client satisfaction and fostering business growth through innovative solutions and exceptional organizational skills. EDUCATION Polytechnic of Ibadan – Oyo, Nigeria Higher National Diploma, Mechatronics Engineering WORK EXPERIENCE Administrative VA February 2019 – Present March 2022 - September 2024 Shola Multiventure LIMITED – Nigeria ● Streamlined document organization and email management by prioritizing communications, organizing files, and preparing documents, enhancing overall efficiency and response times for the team. ● Managed complex scheduling across multiple time zones, coordinated meetings, handling of confidential information,conflict resolution, Received outstanding feedback ratings, and maintained an organized calendar to ensure all team activities ran smoothly and on time. Customer Service / Sales Rep April 2020 - February 2022 NIHORT INTERNATIONAL LIMITED – Nigeria ● Increased customer retention by 30% through proactive engagement and upselling, addressing client needs effectively and resolving 95% of inquiries and complaints within 24 hours, boosting customer satisfaction and loyalty. ● Build strong client relationships by engaging with customers to understand their needs, upselling relevant products, and providing prompt resolution to inquiries and complaints, resulting in increased customer loyalty and revenue growth. VOLUNTEER ACTIVITIES Sport Director September 2023 - Present I mentored 50+ athletes, organizing training and career development programs that helped them overcome challenges and achieve their goals. My support boosted performance and confidence, aiding in their growth both on and off the field. SKILLS Communication Tech-savvy Data Entry Problem Solving Attention to detail Active Listening Patience & Empathy Conflict Resolution Product Knowledge Multitasking Time Management Lead Generation Goal Oriented Adaptability Customer Relationship Management