Ogochukwu Lilian Eze
PROFESSIONAL SUMMARY
I am a results-driven Customer support and Administrative Professional with over 5
years of experience supporting operations, managing client relationships, preparing
reports, and coordinating activities across corporate and field environments. Strong
communicator with excellent customer service skills, attention to detail, and the
ability to build lasting relationships. Experienced in handling documentation,
managing schedules, responding to inquiries, and supporting business growth.
CORE SKILLS
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Customer Service & Client
Support via Freshdesk
Zendesk, Hubspot, Intercom
etc.
Lead generating using apollo.io,
lemlist etc
Relationship Management
Administrative Support
Strong Communication skill
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Report Preparation
Inventory & Supply
Coordination
Data Entry & Documentation
Proficient in Google Workspace,
zoom, slack, Asana, Trello,
zoho etc.
Team Collaboration
PROFESSIONAL EXPERIENCE
Customer Support
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Oct, 2022-Sept,2025
Klen pharmacy ltd.---------------------------------Abuja
Served as the primary point of contact for high volume wholesale accounts,
conducting weekly check-ins to forecast inventory needs and prevent
stockouts.
Educated pharmacy buyers on new product launches, bulk-purchase discounts
and tiered pricing structures to maximise account value.
Managed end-to-end B2B order cycles for 50+ independent pharmacy chains
and regional hospitals, ensuring 99% fulfillment accuracy.
Utilized hubspot CRM to track order patterns and provide data-driven insights
to the regional sales team.
Streamlined the ‘’Returns and Damages’’ protocol for expired or compromised
goods, reducing processing time by 15%.
Front Desk Officer
Feb, 2021-May, 2022
L&C LTD-----------------------------------------------Abuja
• Scheduled and coordinated meetings, appointments and travel itineraries
for supervisors and managers.
• Developed and maintained strong relationships with community referral
sources, such as banks, schools, etc
• Typed documents such as correspondence, drafts, memos and emails, and
prepared 3 reports weekly for management.
• Optimized supply orders.
EDUCATION
B.Tech in Geophysics------July, 2010
Federal University of Technology, Owerri
CERTIFICATIONS
Afriment internship programme(customer support)-----Dec,2025
Digital Witch IT Support Training-----Feb, 2025
