Ogochukwu Lilian Eze

I am a highly organized Virtual Assistant and Customer Support Specialist with a technical background and a passion for building efficient business systems. I specialize in helping start-up companies manage their customers, streamline their internal workflows, and maintain a seamless sales pipeline.

With a blend of technical analytical skills and hands on experience in lead generation, I don’t just perform tasks, I optimize processes.

My Core Tech Stack:

• Customer Support : Proficiency in Intercom, Freshdesk, and HubSpot Service Hub. I am experienced in managing live chat, ticket resolution, and maintaining high CSAT scores.
• Project & Workflow Management: Advanced user of ClickUp, Monday.com, Asana, and Trello. I can help your team stay on track by setting up boards, automating tasks, and managing deadlines.
• Sales & Lead Generation: Deep experience with Apollo.io, Lemlist, and HubSpot CRM for prospecting and database management.
• Appointment Setting: Seamless scheduling management using Calendly, Acuity,Google calendar and Picktime to ensure your calendar stays organized and your meetings are never double-booked.
• Work Organizational Tools: Highly proficient in the use of Google workspace like; Google sheet, Googleslides, Googledocs etc.

Why Work With Me? I bring a "systems-first" mindset to every project. Whether you need a dedicated support lead to handle your Intercom queue or an operations-focused VA to build out your ClickUp workspace, I deliver work that is accurate, timely, and professional.

I am a proactive communicator who is comfortable working in fast-paced, remote environments. Let’s connect and discuss how I can help you reclaim your time and scale your operations.