Oghuvbu Emuerhi Precious

OGHUVBU EMUERHI PRECIOUS Abuja, Nigeria- --LINKEDIN MY PORTFOLIO Customer Support Specialist | Virtual Assistant | Project Management Expert ……………………………………………………………………………………………… PROFESSIONAL SUMMARY Highly organized and detail-oriented Virtual Assistant with extensive experience in customer support, project management, and administrative tasks. I leverage my proficiency in CRM tools (HubSpot, Zendesk, Freshdesk) and project management software (Trello, Monday.com, Asana, ClickUp) to deliver exceptional service. Passionate about continuous improvement and adaptable to various industries, I excel in streamlining processes to enhance productivity in remote environments. ………………………………………………………………………………………………….. RELEVANT SKILLS ● ● ● ● ● ● ● Communication: Excellent verbal and written skills Customer Focus: Empathy, active listening, and conflict resolution Problem-Solving: Analytical and proactive approach Technical Skills: Proficient in CRM tools and project management software Time Management: Ability to multitask and prioritize effectively Adaptability: Quick learner, embracing new technologies and methods Security Awareness: Knowledgeable in data protection and privacy protocols ………………………………………………………………………………………………….. WORK HISTORY 01/2024 to Current Career Break ● Completed courses in Customer Service, HubSpot, Microsoft Azure Fundamentals, Google Workspace, Project Management Foundations, Technical Support Fundamentals, and Data Entry. ● Enhanced proficiency in IT support and management tools (Google Workspace, Dropbox, Slack, Microsoft Teams, Loom, HubSpot, Freshdesk, Intercom, Trello, Monday.com, ClickUp, Calendly, Apollo.ai, Lemlist). 02/2020 to 12/2023 Customer Support Representative (Europlus Trading Company Ltd) ● Delivered exceptional customer service through live chat and support tickets, managing over 200 customer inquiries weekly. ● Implemented a structured feedback system, achieving a 90% client satisfaction rate by addressing concerns swiftly and improving service quality. 02/2017 to 12/2019 Project Coordinator (South-Saharan Social Development Organization) ● Managed project timelines and deliverables using Trello and Asana, resulting in a 25% reduction in project completion times. ● Conducted regular check-ins to identify roadblocks, streamline workflows, and enhance team communication. 03/2008 to 12/2016 Personal Assistant (Tachi Nig Ltd) ● Provided comprehensive administrative support, managing schedules for executives, organizing meetings, and preparing documents. ● Improved operational efficiency through effective communication and task prioritization, leading to a 15% increase in productivity. ………………………………………………………………………………………………….. EDUCATION Bachelor of Engineering: Electrical/Electronics Engineering Enugu State University of Science and Technology ………………………………………………………………………………………………….. CERTIFICATIONS 01/2024 to Current ● Alx Africa: Course on ALX AICE/VA ● LinkedIn Learning: Courses on Customer Service, HubSpot, Microsoft Azure Fundamentals, Google Workspace, Project Management Foundations ● Coursera: Courses on Technical Support Fundamentals, The Bits and Bytes of Computer Networking ● Accounting Hub: Course on Data Entry ● Digital Witch Support Community: IT Support and Management tools 01/2011 to 12/2011 NIIT Warri: IT Support Professional ………………………………………………………………………………………………….. SERVICES OFFERED ● ● ● ● ● Virtual Assistant: Email management, appointment scheduling, and data entry Customer Support: Live chat, email, phone support, and issue resolution CRM Management: HubSpot, Zendesk, Intercom, and Freshdesk expertise Project Management: Proficient in Trello, ClickUp, Asana, and Monday.com Lead Generation: Expertise in Apollo.io and Lemlist ………………………………………………………………………………………………….. ACHIEVEMENTS ● Client Satisfaction: Achieved a 90% satisfaction rate through effective feedback systems and responsive support. ● Sales Growth: Increased sales by 30% through targeted email campaigns utilizing Apollo.io and Lemlist. ● Project Efficiency: Reduced project timelines by 25% through streamlined processes and daily check-ins.