Oghuvbu Emuerhi Precious

I am a highly organized and detail-oriented Customer Support Specialist and Virtual Assistant with extensive experience in customer support, project management, and administrative tasks. Leveraging my expertise in logistics and proficiency with CRM tools like HubSpot, Zendesk, and Freshdesk, along with project management software such as Trello, Monday.com, Asana, and ClickUp, I deliver exceptional service and streamline processes to enhance productivity.

Throughout my career, I have successfully managed complex calendars, coordinated travel arrangements, and handled diverse administrative tasks. My commitment to providing outstanding customer service has allowed me to achieve a 90% client satisfaction rate, thanks to my ability to swiftly address concerns and improve service quality.

With a background in project coordination, I excel at managing timelines and deliverables, leading to a 25% reduction in project completion times. I thrive in remote environments, utilizing my technical proficiency and problem-solving skills to foster effective communication and collaboration.

Currently, I am enhancing my skills through various training programs, including courses in Customer Service, Microsoft Azure Fundamentals, and Project Management Foundations. I am eager to connect with like-minded professionals and organizations looking to optimize their operations through expert virtual assistance and customer support.

I DELIVER

1. Administrative Support

• Calendar management and scheduling

• Email management and correspondence

• Document preparation and data entry

• Travel arrangements and planning

• Meeting coordination and minute-taking

2. Project Management

• Planning and executing projects from start to finish

• Managing timelines, tasks, and deliverables

• Collaborating with teams and stakeholders

• Utilizing tools like Trello, Asana, and ClickUp 

3. Customer Support Services

• Managing live chat, email, and phone support

• Resolving customer inquiries and complaints

• Building strong relationships with clients

• Proficiency in CRM tools like HubSpot, Zendesk, and Freshdesk