Oghuvbu Emuerhi Precious

OGHUVBU EMUERHI PRECIOUS VIRTUAL ASSISTANT Outline…… ● ● ● ● ● ● ● ● About me My Vision My Services Certification and Professional Development Relevant Skills Work Experience Education Contact About me I am OGHUVBU EMUERHI PRECIOUS, a highly organized and detail-oriented Administrative Virtual Assistant with over 10 years of experience in diverse roles across logistics, project coordination, customer service, and technical support. My journey spans multiple industries, including logistics, non-profits, and IT support, where I have honed my skills in managing complex tasks, fostering client relationships, and driving efficient operations. I bring a unique blend of technical proficiency, customer-centric focus, and strategic project management to the table. With a strong passion for delivering exceptional results, I thrive in dynamic, remote environments where I can leverage my skills to provide unparalleled support to clients and teams. I am proficient in various tools and technologies such as Google Workspace, Slack, HubSpot, Trello, Asana, and Calendly, which help streamline processes and enhance productivity. My Vision To empower businesses by providing reliable, efficient, and proactive virtual assistance that enhances productivity, fosters growth, and delivers exceptional results. I aim to be a trusted partner to my clients, anticipating their needs and driving their success through innovative solutions and strategic support. My Services Administrative Support: ○ ○ ○ Calendar management and appointment scheduling Email management and correspondence Document preparation and data entry ○ Travel arrangements and itinerary planning Meeting coordination and minute-taking ○ Project Management: ○ ○ ○ ○ Planning and executing projects from start to finish Managing project timelines, tasks, and deliverables Collaborating with teams and stakeholders to ensure project success Utilizing tools like Trello, Asana, and Monday.com for efficient project management My Services Customer Support Services: ○ ○ ○ ○ Managing live chat, email, and phone support channels Resolving customer inquiries and complaints promptly and professionally Building strong relationships with clients through empathy and understanding Proficiency in CRM tools such as HubSpot, Zendesk, Freshdesk, and Intercom Technical Support: ○ ○ ○ ○ Troubleshooting hardware and software issues Providing technical assistance to users remotely Software installation, configuration, and maintenance Network basics and cybersecurity awareness Research and Analysis: ○ ○ ○ Conducting comprehensive research on various topics Analyzing data to provide actionable insights and recommendations Preparing detailed reports and summaries Certification and Development ● ALX Africa – ALX AICE/VA Course ● LinkedIn Learning – Customer Service, HubSpot, Microsoft Azure Fundamentals ● Coursera Learning – Technical Support Fundamentals, The Bits and Bytes of Computer Networking ● Accounting Hub – Data-Entry ● Digital Witch Support Community – IT Support and Management tools (Google Workspace, Dropbox, Slack, Microsoft Teams, Loom, HubSpot, Freshdesk, Intercom, Trello, Monday.com, ClickUp, Calendly, Apollo.ai, Lemlist) ● NIIT Warri – IT Support Professional Skills & expertise TECH SAVVINESS CUSTOMER SERVICE EXCELLENCE PROBLEM SOLVING TIME MANAGEMENT Relevant Skills ● ● ● ● ● ● Communication and Interpersonal Skills: Clear and effective communication across all platforms, building trust and maintaining strong relationships. Time Management and Organization: Exceptional ability to prioritize tasks and manage time effectively, ensuring deadlines are met. Tech Savviness: Proficient in utilizing digital tools and software to streamline processes and drive innovation. Customer Service Excellence: Dedicated to delivering outstanding support, resolving issues efficiently, and fostering client loyalty. Problem-Solving Abilities: Skilled in identifying, assessing, and solving complex challenges. Adaptability and Flexibility: Comfortable working in fast-paced, dynamic environments with changing priorities. Portfolio samples Email Management Project name Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua Calendar Management and Appointment Scheduling Project name Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua Travel Arrangement and Itinerary Planning Project name Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua Planning and Executing Projects (Trello) Comprehensive Research Project name Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua Freelancer (Logistics/Transportation) | 2020 - 2023 Managed logistics and transportation projects for multiple clients, optimizing routes, and ensuring timely deliveries. Career highlights Project Coordinator | South-Saharan Social Development Organization | 2017 - 2019 Led projects focused on community development, coordinating teams, and managing resources to achieve project goals. Head of Logistics/Transportation | House On The Rock Enugu | 2008 - 2016 Oversaw logistics and transportation operations, including planning, scheduling, and managing staff. Contact Me I am available to provide high-quality virtual assistance tailored to your specific needs. Whether you require administrative support, project management, customer service, or technical expertise, I am here to help you achieve your goals. ● ● ● Location: Abuja, Nigeria Phone: - Email:-