Oghenero Vincent

AKPOTOBORO OGHENERO VINCENT No 8 Sam Otiegede Close, Value County Estate, Lekki, Lagos, Nigeria. Email:- Mobile: - PROFESSIONAL SUMMARY A competent freelancer who is committed to service. I am proactive and vibrant prepared to take up challenges. I am the exact person to provide you with the excellent service you are looking for with a quick turnaround time. ACQUIRED SKILLS ANALYTICAL SKILLS  Ability to collect and document business requirement from a wide variety of internal clients.  Ability of define and document recommended solutions and to develop the necessary technical requirements for it.  Ability to coordinate work activities with other members of the support staff and the end-user. TECHNICAL SKILLS  Knowledge of and experience with MS word, MS excel, MS Outlook  Freshdesk  Zendesk  Hubspot  Google Suite  Email Management  Slack SOFT SKILLS  Ability to logically analyze problems/issues  Ability to achieve work objectives and initiative/ desire to succeed  Ability to identify key causative factors  Ability to isolate, define and justify a specific recommended solution based upon variable business metrics.  Ability to promote team spirit and to work in a team environment. COMMUNICATION SKILLS  Ability to facilitate cross-functional discussions between business departments and area within the information services and technology organization.  Ability to communicate effectively and efficiently in written form through preparation of written evaluations of solution alternatives and summarizing but complete descriptions of recommend solutions.  Ability to communicate fluently in English Language. EXPERIENCE: Customer Support Manager | ENGICORP LIMITED January 2016 - Present           I enable that relevant and detailed product and service information to be provided to clients Resolving product and service issues Keeping open lines of communication for costumers I routinely analyze and review customer service reports and identify potential areas of modification Conduct research to identify new markets and customers’ needs Promotes the company’s products/services that addresses clients objectives Generate leads and colding calling I do a weekly follow-up on undecided customers over the phone, via emails Appointment booking for prospective clients Closing of sales Virtual Assistant Telemarketer| ATHOJA (PART TIME) January 2020-February 2021 DUTIES/RESPONSIBILITIES           Appointment setting Cold calling Generating leads Sales Closing Email handling and management Hotel and flight reservation Respond to emails and phone calls Organise Calendar and perform Market research Schedule Meetings and manage contact list Update records and manage documentations Sales Supervisor | PKD GLOBAL CONSULTS April 2012 - August 2015 DUTIES/RESPONSIBILITIES        Organize and coordinate sales representatives schedules Research Potential Leads from business directories, Recruit, hire, and train new sales representatives Assist Sales representatives and teams to meet and exceed their goals Conduct research to identify new markets and customers’ needs Promotes the company’s products/services Generate leads and cold calling IT Support | HOCHERIC LIMITED April 2005 - March 2008 DUTIES/RESPONSIBILITIES  I Install and configure computer hardware in the company  I monitor and maintain the computer systems and network in the establishment  Test and evaluation of modern technology I supervise the technical support team  keep computer systems running smoothly and ensure users get the maximum benefit from them  Troubleshooting and repair and replacement of computer hardware TRAININGS AND CERTIFICQTIONS           Oracle Database Administrator 12C- NIIT Basic IT Support Customer Service Foundation Facebook Marketplace Integrated Management Systems Customer Service: Problem Solving and Troubleshooting HES Training Contract Management Time Management Strategies For Project Management Cyber Security For Small And Medium Enterprises ACADEMIC HISTORY University of Benin BSc Statistics and Computer Science 2008 - 2013 University of Benin Diploma In Computer Engineering 2003 - 2005. HOBBIES: Reading, Typing, Listening to music, playing of chess game REFEREES: On request