Ogemdi Iheduru

I am an experienced IT Support Specialist, Information System Specialist, and Data Analyst with a strong background in delivering robust technical solutions and data-driven insights. With a passion for technology and problem-solving, I have honed my skills over several years of hands-on experience in various sectors, focusing on system administration, technical support, and data management.

As an IT Support Specialist, I possess extensive experience in troubleshooting hardware and software issues, providing technical support to end-users, and managing IT infrastructure. I am adept at diagnosing technical problems, offering solutions in real-time, and ensuring minimal disruption to business operations. My ability to communicate complex technical concepts in an easily understandable manner has helped users at all technical levels resolve issues efficiently.

In my role as an Information System Specialist, I have developed a deep understanding of system configurations, network management, ERP usage, and IT security protocols. I am skilled in managing databases, maintaining system performance, and optimizing workflows to ensure seamless operation across all organizational processes. My expertise extends to systems integration, ensuring that all applications and systems work cohesively to support business goals.

As a Data Analyst, I specialize in extracting actionable insights from complex datasets, helping businesses make informed decisions. I have advanced skills in data collection, cleaning, and analysis using tools like SQL, Python, Excel, and various data visualization platforms. I am adept at identifying trends, generating reports, and delivering key performance indicators (KPIs) that guide strategic decision-making. My ability to analyze data and translate it into clear insights has made me an invaluable asset to cross-functional teams seeking to leverage data for operational improvements.

As a Virtual Assistance: Comfortable working remotely, using digital tools to enhance efficiency. Skilled in project management, task prioritization, and meeting deadlines.

• Accounting Software: QuickBooks, Zoho Books
• Office Applications: Microsoft Office Suite, Google Workspace
• CRM Systems: HubSpot, Zendesk, Gorgias
• Communication Tools: Slack, Zoom, Microsoft Teams
• Project Management Tools: Trello, Asana, ClickUp
• Time Management Tools: Toggl, Clockify, Harvest

I ensure all financial and administrative tasks are executed accurately, ensuring the smooth running of operations. Offering competitive rates while providing high-quality financial and administrative support.

I take pride in delivering consistent and reliable service tailored to your specific business needs.

Throughout my career, I have focused on continuous learning and staying up to date with industry advancements. I am always seeking opportunities to enhance my technical skills.

I am a proactive problem solver who thrives in dynamic environments. My technical expertise, combined with my ability to collaborate with cross-functional teams, positions me as a reliable asset to any organization looking to optimize their IT systems and leverage data for improved business performance.

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