Ogechukwu Igweshi

OGECHUKWU IGWESHI HEALTHCARE VIRTUAL ASSISTANT || CUSTOMER SUPPORT OFFICER Lagos State, Nigeria || - ||-SUMMARY Healthcare Virtual Assistant with 5+ years of experience in delivering exceptional customer support and administrative assistance within medical environments. Adept at streamlining communication, resolving inquiries efficiently, and ensuring a positive patient experience. Possesses a strong understanding of healthcare operations, patient care protocols, and medical terminology, and proficiency in virtual communication tools, including Slack, Teams, and Google Chat. Skilled in managing patient inquiries, scheduling appointments, and ensuring seamless patient interactions, ensuring confidentiality and accuracy. SKILLS ▪Healthcare Virtual Assistance ▪Medical Assistant ▪Customer Service ▪Email & Calendar Management ▪Professional Phone Skills ▪Appointment Scheduling ▪Email Management ▪Trouble Shooting ▪Freshdesk ▪Hubspot ▪Zendesk ▪Intercom ▪Project Management ▪Trello ▪Monday.com ▪Asana ▪Clickup ▪Slack ▪Microsoft Teams ▪Google Chat ▪Basic Life Support ▪Infection Control ▪Medical Database Mgt ▪Medication Administration ▪Problem Solving ▪Preventive Healthcare Support ▪Patient Care Mgt ▪Bedside Procedure ▪Airbnb Cohost PROFESSIONAL EXPERIENCE Healthcare Virtual Assistant 01//2020 - Present Jeokem Hospital and Maternity Home  Prepare patients daily for treatment, ensuring the sterilization of equipment, and maintaining a 100% compliance rate with infection control protocols.  Administer medications accurately and monitor patients for side effects, ensuring a 95% adherence to prescribed medication regimens.  Conduct thorough health assessments, document findings, and monitor patient status, contributing to a 25% reduction in emergency interventions.  Deliver compassionate end-of-life care, meticulously charting patients’ daily progress, enhancing care coordination and achieving a 98% satisfaction rate from families.  Reduce communication gap between physicians and patients, improving patient understanding of treatment plans and increasing overall patient satisfaction. Front Desk Receptionist 06/2022 – 08/2023 Rotan Laboratory  Scheduled and confirmed appointments for lab tests and consultations, maintaining a 98% accuracy rate in scheduling and minimizing wait times.  Responded swiftly to patients’ inquiries regarding lab services and procedures via phone calls, emails, and in-person, resulting in a 90% first-contact resolution rate.  Implemented streamlined patient registration and information verification processes, reducing registration time by 20% and ensuring complete paperwork.  Processed payments, issued receipts, and handled billing inquiries, achieving a 98% accuracy rate in financial transactions and reducing billing discrepancies by 15%. KEY ACHIEVEMENTS  Efficient Appointment Scheduling: Enhanced the appointment scheduling process utilizing scheduling software to streamline appointments, reducing patient wait times by 25%.  Reduction in Administrative Errors: Achieved a 98% accuracy rate in patient data entry and record maintenance, implementing a double-checks system to reduce administrative errors.  Increased Call Resolution Rate: Resolved 90% of patient inquiries on the first call, improving overall efficiency and patient experience.  Enhanced Communication: Improved patient communication by integrating multiple channels (email, chat, and phone), increasing patient engagement by 20%. EDUCATION & CERTIFICATIONS Certificate of Training in Customer Service/IT Support | 2024 Digital Witch Support Team LinkedIn Learning | 2024  Phone-Based Customer Service  Customer Service: Problem-Solving and Troubleshooting  Customer Service: Serving Customers Through chats and Text  Airbnb Cohost: Property Listing and Management  Social Media Management Certificate of Training in Social Care | 2022 Florence Academy Auxiliary Nurse Training Certificate | 2019 Jeokem Hospital West African Secondary Certificate Examination | 2015 Festac Girls Secondary School REFERENCES Available on Request