Ogechukwu Igweshi

I am a versatile Customer Service Representative, Administrative Support Specialist and Virtual Assistant with 4 years of experience supporting medical practices, businesses and busy professionals. My expertise spans customer service, administrative operations, and virtual assistance, tailored to meet the needs of healthcare organizations and other industries.

Customer Service Expertise: I have a strong background in delivering exceptional customer service, with proficiency in managing patient inquiries, resolving issues, and ensuring satisfaction. I am adept at using tools like Freshdesk, Hubspot, Zendesk and Intercom to manage customer interactions effectively.

Administrative Support for Medical Practices and Businesses: With a strong background in administrative support, I manage tasks like email and calendar organization, scheduling, patient registration, billing, and medical database management. My experience as a Front Desk Receptionist in medical settings has equipped me with the precision needed for high-stakes environments.

Virtual Assistance for Busy Professionals: I assist busy professionals by managing their inboxes, creating meeting agendas, scheduling appointments, booking travel arrangements, and conducting thorough research. My proficiency in digital tools like Trello, Asana, Slack, Microsoft Excel, Word,Teams and Google Workspace ensures smooth operational workflows.

Healthcare Industry Knowledge: I have received training in customer service, IT support, and social care, and I hold certifications in Basic Life Support and HIPAA Compliance. My knowledge of medical terminology, patient care protocols and preventive healthcare support enables me to provide top-notch assistance in healthcare settings.

Core Skills:

• Customer Support
• Administrative Assistance
• Virtual Assistance
• Medical Database Management
• Scheduling and Appointment Management
• Problem-Solving
• Patient communication
• Email and Calendar Management
• Project Management
• Communication Tools

I am passionate about delivering excellent support, helping people and contributing to the success of healthcare and business organizations. My goal is to leverage my skills and experience to support medical practices, business organizations and busy professionals in providing high-quality support and administrative excellence.