Ogbonna Monica Oluchi

OGBONNA MONICA OLUCHI ECONOMIST| GRAPHIC DESIGNER| CUSTOMER SERVICE RELATION OFFICER| ADMINISTRATIVE OFFICER PROFILE A passionate individual who is highly goal driven to serve in any challenging, fast-paced environment of cooperate value where I can utilize my knowledge and skills in conjunction with other existing staffs and facilities in contributing to the success of the organization and in turn improve in my professional expertise. WORK EXPERIENCE Global Distance Learning Institute AfriHUB Front Desk Officer and Executive Assistant PERSONAL DETAILS CONTACT--Apo Resettlement Zone D Extension FCT, Abuja Nigeria Health status - Fit EDUCATION- EBONYI STATE UNIVERSITY Bachelor of Economics Welcoming and Attending to clients visiting in a professional and friendly manner. Schedule and coordinate client meetings, ensuring all necessary preparations are made Managing the Executive's calendar, schedule appointments, and coordinate travel arrangements. Preparing and organizing documents, and reports. Handling Incoming and outgoing correspondence, including emails, letters, and phone calls. Performing other tasks and duties as assigned. Participating in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development. Demonstrating adaptability in handling diverse clientele, effectively addressing their unique needs and expectations. Maintaining a high level of product knowledge to effectively assist customers with accurate information and recommendations. Managing escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests. Maintaining confidential records and informations. Providing a high-level administrative support to the management MonicDesigns- FEDERAL GOVERNMENT GIRL'S COLLEGE EZZAMGBO, EBONYI STATE Senior Secondary School Certificate S.S.C.E- FRIST SCHOOL LEAVING CERTIFICATE F.S.L.C PROFICIENCY Teamwork Time management Task prioritization Effective communication Organizational skills Attention to details Microsoft Office Suite Excel LANGUAGES English (Fluent) 2023 - PRESENT 2022- PRESENT Graphic designer Developing innovative design concepts that effectively communicated brand identity and boosts overall brand awareness. Designing eye-catching business logos for a business brand Producing high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue. Pat global ventures Sales Manager 2021 - 2023 Streamlined sales processes for improved efficiency, resulting in higher conversion rates. Increased sales revenue by developing and implementing effective sales strategies. Reviewed sales performance Hired and identified where training was needed and provided it Mentored sales reps, and assigned sales roles Created sales plans and analyzed data in order to make informed decisions. VOLUNTEER WORK 2020 Independent National Electoral Commission (INEC) Nigeria Election Presiding Officer Oversaw the successful completion of the election at the polling unit, including ballot paper issuance, voters verification, announcement of results and closing polling unit. Assessed voters to ensure compliance with election regulations by verifying the authentication of their permanent voters card. REFERENCE Reference available unpon request