Ogbonna Monica Oluchi

My experience and roles as an Administrative officer and customer service representative include attending to clients visiting in a professional manner.

Schedule and coordinate client meetings, ensuring all necessary preparations are made

Managing the Executive's calendar, schedule appointments, and coordinate travel arrangements.

Preparing and organizing documents, and reports.

Handling Incoming and outgoing correspondence, including emails, letters, and phone calls.

Performing other tasks and duties as assigned.

Participating in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.

Demonstrating adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.

Maintaining a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Managing escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.

Maintaining confidential records and informations.

Providing a high-level administrative support to the management to ensure smooth day to day operations.

As a graphic designer I develop innovative design concepts that effectively communicated

brand identity and boosts overall brand awareness.

Designing eye-catching business logos for a business brand

Producing high-quality product packaging designs that successfully

captured target audience attention and led to increased sales

revenue.

I'm also a Corporate Brand Manager.