Ogaga Joy Ogbobine

Contact- Ogaga Joy Ogbobine www.linkedin.com/in/ogaga-joyogbobine-a390bb153 (LinkedIn) Customer Success Analyst || Digital Marketer || Sales Professional || Freelancer || Proofreader || Virtual Assistant || Telemarketing Abuja Top Skills Summary Communication Sales Management Translation Certifications DELF B1 CRM HSE HRM ICT A friendly and enthusiastic individual with over 4 years of specialization in customer service. An experienced Customer Success Analyst who possesses a keen eye for details with excellent written and verbal communication, strong organizational skills, technical and interpersonal skills and committed to superior customer service. Strong proficiency in Microsoft office programs, Google suites, Data Entry, Zendesk, Go high level, Intercom and Slack. Planner and problem solver who readily adapts to change, works both independently and consistently exceeds expectation. An Exceptionally skilled and adaptable French Teacher with strong record in teaching French Language. Able to balance teaching and administrative assignments with equal facility and professionalism. I use my language skills to bring the French culture and language alive with students of all ages. Results-oriented and knowledgeable Digital Marketing Specialist with a proven track record of extraordinary achievements in developing and implementing new digital marketing plans, managing advertising budgets, building and implementing strategies focused on SEO, Facebook and Instagram ads, email marketing, and AdWords largely for small to medium sized ecommerce sites. Successfully grew organic revenue by 74% in 8 months through a content creation and link-building strategy. Creative professional with a strong determination to perform great work and well-developed. Skilled in Digital Marketing, Customer Services, Project Management Skills, Communication Communication (Networking),and Tourism Industry. Strong administrative professional graduated from Delta state university Abraka. I have a lot of hobbies as volunteer and social activities. I also like to travel and explore new things to enrich Page 1 of 6 my knowledge. My greatest love is Customer Service that made me develop so much more confidence. Experience Ryan & Co Virtual Assistant January 2021 - Present (10 months) United States • Organize communication via emails and phone calls. • Provide customer service as first point of contact. • Organize meetings٫ travels and accommodations. • Manage contact lists and organize managers’ calendars. • Create and review customer spreadsheets and keep online records. • Conduct market research and report on the results. • Prepare presentations. • Help employees with their administrative queries. Bubbles Bar & Inn Digital Marketing Manager September 2020 - Present (1 year 2 months) Lagos, Nigeria • Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising. • Maintaining social media presence across all digital channels. • Measuring and reporting on the performance of all digital marketing campaigns. • Stay up to date with the latest technology and best practices. Page 2 of 6 • Manage and oversee various digital marketing channels. • Measure ROI and KPIs. • Prepare and manage the digital marketing budget. SMART ENTREPRENEURS Customer Support Specialist January 2020 - Present (1 year 10 months) Abuja, Federal Capital Territory, Nigeria • Responding to customer queries in a timely and accurate way, via phone, email or chat. • Identifying customer needs and helping customers use specific features. • Analyzing and reporting product malfunctions. • Propose potential products or services to top management to gather customer information and analyze customer needs. • Achieve sales targets productively. • Train the junior staff on improving customer satisfaction. • Handle and manage surveys in regards to resolving customer service problems. Flawless Radiance Organics Sales Manager September 2019 - Present (2 years 2 months) Abuja, Federal Capital Territory, Nigeria • Achieving growth and hitting sales targets by successfully managing the sales team. • Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence. • Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives. Page 3 of 6 • Assess the strengths and weaknesses of the sales team and manage the sales program accordingly. OXFORD COMMERCIAL SERVICES INTERNATIONAL Business Associates November 2018 - Present (3 years) Lagos, Nigeria • Follow leads to find new customers. • Push new products to existing customers. • Answer questions and solve problems to maintain customer satisfaction. • Track all sales and report new opportunities to management. Elyon College & Leadership Academy Subject teacher (french language) September 2018 - February 2020 (1 year 6 months) Abeokuta South, Ogun, Nigeria • Subject Teacher( French Language) • Developing and planning french teaching strategies. • Implementing teaching lessons according to the grade levels. • Explaining to the students in the french language. Developing teaching materials and teaching aids. Oriflame Cosmetics Sales Consultant December 2017 - 2019 (2 years) Lagos, Nigeria Build and maintain relationships with clients. Create compelling sales pitches. Sell the company's products and services. Complete all paperwork relating to a sale. Page 4 of 6 Perform research on the competition's services. Reach out to potential clients to inform them about our products and services. Nigerian Navy School French language instructor November 2016 - October 2017 (1 year) Abeokuta South, Ogun, Nigeria •Organized French club in the school which is called Circle Français. •Taught over 150 students successfully and developed their love for French language and also prepared over 40 students for a French professional examination (DELF DALF). •Encouraged students to set and maintain matured standards of classroom behavior. •Organized and took 30 students to Benin Republic for a week long excursion. Grocery Bazaar Customer service representative October 2014 - September 2016 (2 years) Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Education Page 5 of 6 Delta state university Bachelor of Arts - BA, French language · (2011 - 2015) Page 6 of 6