Ogaga Joy Ogbobine

A friendly and enthusiastic individual with over 4 years of specialization in customer service. An experienced Customer Success Analyst who possesses a keen eye for details with excellent written and verbal communication, strong organizational skills, technical and interpersonal skills and committed to superior customer service. Strong proficiency in Microsoft office programs, Google suites, Data Entry, Zendesk, Go high level, Intercom and Slack.

Planner and problem solver who readily adapts to change, works both independently and consistently exceeds expectation.

Uses every customer interaction as an opportunity to improve professionally. Also loves working behind the scenes; giving some technical support, answering emails, phone calls, and live chat are my favorites. I am skilled in exceeding sales goals and company expectations. I am fluent in English Language to a professional level.

HIGHLIGHTS

• Client communications • Cold and warm calling

• Product knowledge • Savvy negotiator

• Problem-solving • Tele sales

• Client management • Persistent

• Situational awareness • Proficient multi-tasking

• Team player • Excellent Phone Etiquette

ACCOMPLISHMENT

• Consistently exceeded daily sales targets with an average of $65,000 in sales each month.

• Maintained low return rate of 4-5% month to month.

• Earned Top Performer Award 4 times.