Ofure Iboaya

OFURE JOY IBOAYA 📞 - | 📧-| 🏠 Ojodu Berger, Lagos, Nigeria 100001 _______________________________________________________ PROFESSIONAL SUMMARY I am a highly organized and proactive Customer Experience Officer with over 3 years of experience in customer experience management, teaching, and administrative support. I excel in managing schedules, handling confidential information, and providing comprehensive support to senior staff. My diverse background has honed my ability to adapt quickly and solve problems efficiently. _______________________________________________________ WORK EXPERIENCE ITEX Integrated Service | Customer Experience Management December 2021–Present, Lagos In this role, I have: • Optimized interactions between the company and 90% of its clients • Developed and implemented strategies to improve 80% of customer relationships • Guided and directed activities of customer experience representatives • Provided a quick response to 97% of client inquiries and questions • Collected and analyzed 90% of customer interactions data to optimize customer experience Warri North Secretariat | Secretary January–October 2018, Delta state. My responsibilities included: • Facilitating communications within the office and with the public • Answering and redirecting phone calls and emails appropriately • Scheduling and arranging meetings and appointments • Preparing and editing documents and letters • Maintaining and organizing records, files, and databases • Working with specific documentations for the senior inspector and community development service Uniden Embassy & Austin Beth Group of Schools | Teacher May 2017–December 2019, Edo As a teacher, I: • Designed and followed teaching plans for various age groups • Organized learning materials and resources • Monitored children's interactions and nurtured cooperation • Maintained open communication with parents • Used diverse instructional methods to motivate and stimulate children's abilities • Designed educational plans and evaluated student performance _______________________________________________________ EDUCATION The University of Benin | Masters in view 2019–Present, Edo Ambrose Alli University | B.A Religion and Cultural Studies-, Edo _______________________________________________________ PROFESSIONAL TRAINING ALX | Virtual Assistant (Completed) Through this program, I: • Developed skills in calendar management and scheduling • Learned efficient email management techniques • Practiced travel planning and logistics coordination • Honed skills in preparing reports and presentations ALX | AI Career Essentials (Completed) This training enabled me to: • Gain understanding of AI applications in business • Learn data analysis and interpretation techniques • Develop skills in using AI tools for task automation Digital Witch Academy | Virtual Assistant and Digital Skills April 2023 and 2024, Lagos In this comprehensive program, I gained proficiency in: 1. Cloud Storage: Google Drive, Dropbox 2. Communication Tools: Microsoft Teams, Intercom, Loom, Slack, Zendesk 3. CRM Systems: Hubspot, Freshdesk 4. Project Management: Trello, Monday.com, ClickUp, Asana 5. Remote Work Tools: Zapier, Time Doctor, Nifty, TeamViewer, LogMeIn, Remote for Slide, AnyDesk 6. Appointment Setting: Calendly, Picktime, Acuity, Simplybookme, Bookify 7. Technical and Non-Technical Support 8. Telemarketing: Cold calling, Lead generation 9. Lead Generation Tools: Apollo.io, LinkedIn, Pipeline lead generation, Global database 10. Tech Sales 11. Travel Management: AirBnB booking 12. Email Management and Google Office Products This training has equipped me with a diverse set of digital skills, enabling me to efficiently manage various aspects of executive support and virtual assistance. Accounting Hub Academy | Data Entry February 2023, Lagos During my time at the Accounting Hub Academy, I immersed myself in a comprehensive program that transformed my understanding of data entry and business operations. This experience not only enhanced my technical skills but also shaped my professional outlook. Here's what I gained: • Mastery of essential tools: I became proficient in cloud storage, Microsoft Office suite, and Google Workspace, enabling me to manage data efficiently across various platforms. • Financial acumen: From sales tracking to budget creation, I developed a keen eye for financial management, including invoicing, expense tracking, and reconciliation techniques. • Data management expertise: I honed my skills in advanced spreadsheet techniques, database management, and electronic form creation, allowing me to handle complex data sets with ease. • Business operations insight: I gained valuable knowledge in inventory management, payroll processing, and project management, giving me a holistic view of business functions. • Ethical and professional development: The program instilled in me a strong work ethic and professional standards crucial for success in the data entry field. • Entrepreneurial skills: I learned the ins and outs of launching and scaling a data entry business, including marketing strategies and client management. • Practical application: Through hands-on projects, I applied my skills to real-world scenarios, from retail sales tracking to production monitoring. This intensive training has equipped me with a versatile skill set, enabling me to tackle diverse administrative and operational challenges with confidence and precision. I'm now ready to apply these skills to drive efficiency and support strategic decision-making in any business environment. _______________________________________________________ SKILLS Here's the edited version of your skills section, removing duplicates and combining related skills: SKILLS I am proficient in: • Cloud Storage: Google Drive, Dropbox • Customer Experience Management • Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace • Communication Tools: Microsoft Teams, Intercom, Loom, Slack, Zendesk • CRM Systems: Hubspot, Freshdesk, Zendesk • Project Management: Trello, Monday.com, ClickUp, Asana • Remote Work Tools: Zapier, Time Doctor, Nifty, TeamViewer, LogMeIn, Remote for Slide, AnyDesk • Appointment Setting: Calendly, Picktime, Acuity, Simplybookme, Bookify • Technical and Non-Technical Support • Telemarketing: Cold calling, Lead generation • Lead Generation Tools: Apollo.io, LinkedIn, Pipeline lead generation, Global database • Tech Sales • Travel Management: AirBnB booking • Data Entry and Management • Financial Management: Sales tracking, invoicing, expense tracking, reconciliation • Inventory Management • Payroll Processing • Business Operations and Project Management • Written and Verbal Communication • Time Management and Organization • Data Analysis and Report Preparation • Calendar Management and Scheduling • Handling Confidential Information • Adapting to New Technologies and Software • Teaching and Instructional Design _______________________________________________________ LANGUAGES • English (Fluent) _______________________________________________________