Ofure Iboaya

Ofure Joy Iboaya PERSONAL PORTFOLIO 2024 WELCOME! Hello, I'm Ofure Joy Iboaya, and you can call me Joy. Let's get to know me better and welcome to my personal presentation. Ofure Joy Iboaya ABOUT MYSELF I am a customer experience professional with a strong background in managing and optimizing customer interactions. Since joining Itex Integrated Service in 2021, I have successfully improved customer relationships and satisfaction through strategic initiatives. I have also held roles as a daily collection officer and a teacher, which have further honed my skills in data entry, client management, and education. I am deeply passionate about continuous learning and personal growth. My interests include singing, watching movies, writing, and listening to music. I am also an established African lyricist in the gospel genre, known for weaving deep cultural narratives into my music. I strive to bring dedication, creativity, and a detail-oriented approach to everything I do. MY HERITAGE AND ROOTS Ihumudumu, Ekpoma Proud to be an Esan Lady As an Esan girl from Ekpoma, Ihumudumu, my cultural and familial heritage profoundly shapes who I am. While I do not speak my native language, the Esan culture remains a significant part of my identity, symbolizing my connection to my roots and our rich history. Our traditions are deeply rooted in communal living, respect for elders, and strong family bonds. Celebrations and festivals like the Ihuan festival preserve our cultural heritage. Values such as respect, hard work, and integrity, instilled from a young age, guide my interactions and decisions. Family and community have been constant sources of support and inspiration. Growing up in Ekpoma, Ihumudumu, I learned the importance of helping one another and fostering a sense of belonging and responsibility. Storytelling is a cherished tradition in my culture, used to impart wisdom, history, and morals. It has inspired my passion for writing and lyrical storytelling. Music and dance are integral parts of our celebrations, expressing joy, sorrow, and unity. As an African lyricist in the gospel genre, I draw inspiration from these cultural expressions. MY FAMILY STORIES AND TRADITION My grandmother's wisdom has always been a guiding light, with her tales of resilience and perseverance deeply influencing my outlook on life. The stories about our ancestors, especially those who played significant roles in our community's history, instill pride and a sense of responsibility to uphold our family's legacy. Every year, my family gathers for a reunion in Ekpoma, Ihumudumu. This event is a time to reconnect, share stories, and celebrate our heritage with traditional dishes, cultural dances, and songs, reinforcing our bond and cultural identity. The Ihuan festival, celebrated with enthusiasm, involves traditional music, dance, and storytelling, reminding us of our cultural roots and uniting the community in joyous celebration. On New Year's Day, we perform a ritual of thanksgiving and blessings, with elders offering prayers for the family's prosperity and health. Symbolic gifts are exchanged, representing our hopes and wishes for the coming year. These stories and traditions are integral parts of our identity, shaping our values and perspectives, and are celebrated and remembered through shared experiences, ensuring our heritage is passed down through generations. PERSONAL JOURNEY AND MILESTONES CUSTOMER EXPERIENCE MANAGER Daily Collection Officer Degree in Religious and Cultural Studies Graduating with a B.A in Religion and Cultural Studies from Ambrose Alli University broadened my understanding of cultural dynamics. Currently, I am pursuing a master's degree at the University of Benin, demonstrating my commitment to continuous learning. My role at Itex Integrated Service since December 2021 has been transformative, where I optimized client interactions, improved customer relationships, and guided customer experience representatives. Teaching at Uniden Embassy in 2019 allowed me to design and implement teaching plans, instilling knowledge and values in young minds. As an established African lyricist in the gospel genre, I have successfully woven deep cultural narratives into my music. Training as a virtual assistant and in data entry has equipped me with essential modern workplace skills. My hobbies, including singing and writing, bring joy and personal fulfillment. These experiences and milestones have shaped me into a well-rounded and driven individual. LOOKING FORWARD: MY FUTURE ASPIRATIONS My future goals and dreams are deeply influenced by my heritage and identity, guiding me towards a path of continuous growth and innovation. I aspire to delve into the realms of cloud computing, ethical hacking, cybersecurity, and data analytics. These fields represent the forefront of technological advancement and align with my passion for continuous learning and problemsolving. I also aim to become proficient in product management and product testing, ensuring that I can contribute to creating and refining innovative solutions. My heritage as an Esan girl from Ekpoma, Ihumudumu, instills in me the values of resilience, hard work, and community. These values drive me to excel in my chosen fields and to contribute positively to society. I am committed to using my skills and knowledge to make a meaningful impact, both locally and globally. By integrating my cultural values with my professional aspirations, I am confident in my ability to navigate the challenges and opportunities that lie ahead. My journey is fueled by a deep sense of responsibility to honor my heritage and to pave the way for future generations.