Offor Okoro Hannah Ada

OFFOR-OKORO HANNAH ADA Abakaliki,Ebonyi State, Nigeria - –-Virtual Assistance || Customer Service and Business Management || Administration || Operations ||Sales And Marketing. PROFESSIONAL SUMMARY Dynamic and goal-oriented sales expert with over 3 years experience in marketing, telesales and administrative support in adynamic and fast-paced business environment. Eager to transition into virtual assistance, customer support and administrative support. Possessing a track record of success in sales,adept at building and maintaining good rapport with clients, adapting to evolving customer needs and exceeding targets. Proficient in leveraging effective communication and problem-solving skills to enhance the customer experience and drive company goals.Proficient in the CRM tools, Microsoft office suite and administrative support functions. Dedicated to delivering exceptional service and support to clients and seeking opportunities to leverage expertise to make impact while contributing to team dynamics. RELEVANT SKILLS Virtual Assistance/Administrative Duties • Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, Calendly, Apollo oi, Zapier, Fresh desk, HubSpot, Zen desk, monday.com, Google Suite, etc. • Communicates innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. • Ensures office equipment run smoothly and properly and manages the applicable inventories, orders placements and supplies. • Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. • Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. • Good knowledge of report writing, research, and recommending efficient and industry-related findings. • Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service • Greets and assists customers upon entry, providing a high level personalized service in product selection, fitting and styling to enhance customer satisfaction and loyalty. • Effectively manages contacts, achieving and sometimes exceeding customer's expectations. • Builds rapport with customers to closely understand their needs, leading to more targeted and appreciated service delivery. • Provides outstanding customer service, data entry, and processing orders for multiple clients exceeding all customer service expectations. • Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. • Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. Sales and marketing • Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. • Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap, etc. • Reach out to leads, increase and build a pipeline of prospective customers and manage interface. • Upsell customers through the recommendation of products that meet their specific needs Research • Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. Writing • Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Business Growth • Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. • Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management • Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication • Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 08/2022 to Current Administrative Assistant DAVID UMAHI FEDERAL UNIVERSITY OF HEALTH SCIENCES, UBURU, EBONYI STATE 04/2018 to current Customer Support Officer ANNY SPLEN-LOVE COLLECTIONS, ABAKALIKI EDUCATION Bachelor of science, Economics (BSc Econs) University of Nigeria, Nsukka - Enugu State TRAINING AND CERTIFICATIONS Digital witch support community (IT SUPPORT) National Industrial Skills Development Programme (NISPD) Cosmetology Gold Value Idea Resources LTD (Skill acquisition/General Entrepreneurial and career development) AWARDS & RECOGNITIONS • Award Recipient, National Youth Service Corps(NYSC) Member, Sokoto State, 201(Achieved measurable youth empowerment and inclusiveness).