Offor Okoro Hannah Ada

ADMINISTRATIVE DUTIES

• Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, Calendly, Apollo oi, Zapier, Fresh desk, HubSpot, Zen desk, monday.com, Google Suite, etc.

• Communicates innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records.

• Ensures office equipment run smoothly and properly and manages the applicable inventories, orders placements and supplies.

• Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked.

• Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders.

• Good knowledge of report writing, research, and recommending efficient and industry-related findings.

• Performs other administrative duties, data management, and support to enhance the smooth running of the office.

Customer Service

• Greets and assists customers upon entry, providing a high level personalized service in product selection, fitting and styling to enhance customer satisfaction and loyalty.

• Effectively manages contacts, achieving and sometimes exceeding customer's expectations.

• Builds rapport with customers to closely understand their needs, leading to more targeted and

appreciated service delivery.

• Provides outstanding customer service, data entry, and processing orders for multiple clients

exceeding all customer service expectations.

• Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary

customer service delivery, and team-player attitude.

• Coordinates outgoing and incoming client calls for both internal and external customers to

provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention.

  Sales and marketing

SALES/ MARKETING DUTIES

 • Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue.

• Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap, etc.

• Reach out to leads, increase and build a pipeline of prospective customers and manage interface.

• Upsell customers through the recommendation of products that meet their specific needs Research

• Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently.

Writing

• Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization.

Business Growth

• Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships.

• Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably.

Leadership and Management

• Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success.

Communication

• Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience.