Offiong Oyo Ita

OYO-ITA OFFIONG BARAHART Maitama Extension, Abuja, Nigeria |- |-|- Professional Summary Highly motivated and detail-oriented Customer Support Specialist with over 5 years of extensive experience in customer support and administrative assistance. Renowned for proactive problem-solving, and exceptional communication skills to consistently create positive customer experiences and build lasting client relationships. Skilled at managing high-volume inquiries, resolving complex issues swiftly, and delivering tailored solutions with a warm, empathetic approach. Excellent at multitasking, time management, and organization, ensuring seamless operations even under pressure. Passionate about service excellence and always ready to go the extra mile to delight customers and foster a positive, productive team environment. Core Sales Skills • Proven ability to deliver empathetic, customer-focused service across multiple channels (phone, email, chat, and social media). • Excellent active listening and clear, persuasive communication skills. • Skilled in resolving complex inquiries quickly and effectively. • Proficient in using HubSpot, Zendesk, and Monday.com for CRM, ticket management, and customer engagement. • Experienced with project and workflow management tools like Trello and Asana to organize tasks, track progress, and streamline team collaboration. • Capable of handling high-volume support requests with strong multitasking and time management skills. • Analytical problem solver with a proactive mindset to prevent recurring issues.. • Tech-savvy and quick to learn new tools, software, and support platforms. • Strong teamwork and collaboration skills; works well with cross-functional departments. • Consistently meets or exceeds service level agreements (SLAs) and performance targets. Professional Experience Senior Customer Support Representative Fortreal Rei Limited March 2023–February 2025  Interfaced with realtors who had complains and enquires.  Interfaced and negotiated with Real Estate companies who intended to train their staff and facilitated a great learning experience.  Developed and nurtured long-term client relationships, resulting in 80% increase in referrals. Customer Service Representative Flirtatious By Bella July 2021–January 2023  Drove a 40% increase in sales revenue within a few months as a result of customer satisfaction feedback and referrals.  Attended to customers’ enquiry and complains.  Effectively managed customers resulting to a 30% growth in returning customers. Customer Relations/ Account Officer Diliale Micro-finance March 2017–August 2019  Incharge of collection of customers savings and repayment when due.  Managed and imputed customers’ data and financial records.  Responsible for acquiring and seeing to the materialization of credit facilities, their approval for disbursement and recovery of these disbursed credit facilities.  Undertook excellent customer service and maintained cordial relationship with customers. Education Bachelor of Arts (BA), History And International Studies University of Calabar, Cross River State Graduated: 2017 Certifications • • • Chartered Institute Of Human Resource Management. Postgraduate Diploma in Human Resources. Digital Witch IT Support