Offiong Oyo Ita

I’m a dedicated customer support specialist with over 5 years of experience delighting clients and introducing innovative solutions. My strong background in sales and customer care, particularly in the real estate and accounting sectors, has shaped my ability to deliver exceptional service and build trust with every interaction, earning an 80% satisfaction rate through empathetic communication and tailored solutions.

To stay ahead, I’ve completed specialized training in Virtual Assistance, Customer Support, and IT services through the Digital Witch Support Community. This has equipped me with hands-on expertise in top CRM tools (HubSpot, Freshdesk, Zendesk), task and workflow management platforms (Trello, ClickUp, Asana), and efficient calendar coordination. These skills allow me to keep operations organized, meet deadlines, and ensure smooth, professional client interactions across phone, email, and live chat channels.

As a flexible administrator and customer care representative, here’s what I bring to the table:

• Client Relations and Issue Resolution: Successfully handling 80+ client inquiries each week within the real estate and accounting space, resolving over 85% on first contact, and driving client loyalty through proactive follow-ups and customized support.
• Administration and Process Improvement: Streamlining daily workflows, implementing solutions that increase team productivity, and improving client satisfaction.
• Tech-Savvy Support and CRM Mastery: Adept at using leading CRM and support tools to track customer journeys, analyze feedback trends, and generate actionable insights that help businesses adapt quickly to client needs and stay competitive.
• Exceptional Multitasking and Communication: Balancing multiple priorities without compromising quality — from juggling calls and emails to managing calendars and follow-ups — all while maintaining clear, friendly, and professional communication that reassures clients they’re in capable hands.
• Team Collaboration and Training: Sharing knowledge and best practices with team members, training new hires on support systems, and fostering a culture of teamwork and continuous improvement that keeps service levels consistently high.

I’m passionate about creating positive experiences and nurturing strong, lasting client relationships. I’d love the opportunity to connect and discuss how my expertise can help your team exceed its customer service goals!