Odunayo Osekita

With 7 years of experience in tech support and 3 years in customer care and sales representative roles, I bring a wealth of expertise in delivering top-notch customer service and resolving technical issues efficiently. My tech support background has honed my skills in troubleshooting a wide range of hardware and software problems, providing clear and effective solutions to users of all levels. I excel in diagnosing issues, guiding customers through step-by-step solutions, and ensuring minimal downtime for their operations.

In my customer care and sales roles, I have developed strong communication and interpersonal skills, adept at understanding customer needs and providing tailored solutions that enhance their experience. My ability to handle inquiries, resolve complaints, and upsell products and services has consistently contributed to achieving and surpassing sales targets. I am proficient in CRM software, which enables me to manage customer relationships and track sales effectively.

Key skills include:

• Technical troubleshooting and problem-solving

• Customer relationship management (CRM)

• Strong communication and interpersonal skills

• Sales and upselling techniques

• Time management and multitasking

• Training and mentoring junior staff

I am passionate about providing exceptional customer service and am always eager to learn and adapt to new technologies and methods to improve customer satisfaction and support efficiency.