Odunayo Omobolanle Ogundipe

OGUNDIPE ODUNAYO OMOBOLANLE Lagos, Nigeria www.linkedin.com/in/odunayo-ogundipe -, - Professional summary I am a results-driven customer service executive with over four years of experience delivering exceptional support and cultivating positive customer experiences. I have proven expertise in effective communication, problem-solving, and utilizing CRM platforms. Committed to exceeding performance goals, I thrive in remote team environments, bringing a passion for customer satisfaction and a track record of achieving first-contact resolution. Core Skills:         Exceptional customer communication Problem-solving and conflict resolution Proficient in CRM platforms and customer service software Customer Relation Report Creation Active Listening Effective time management and multi-tasking Teamwork and presentation skills Experience Nigerian Television Authority, [NTA] Jos, Plateau state Industrial trainee Feb- Oct 2017  Observed the production department for a while and performed vox pop under the supervision of the production manager  Learned the process of program production Prestige Events and Gymnasium Centre Sales Executive /Administrative Manager  Attend to customer complaints  Assist clients in registration process  Up sell and cross sell gym subscription  Remind clients of their payment due date and renewal process  Prepare financial report  In charge of office purchase and staff supervision. Jos, Plateau state Dec 2018- Dec 2019 Jos Electricity Distribution Plc. Remote Call center Intern Jos, Plateau state January-March 2020  Actively contributed to achieving customer satisfaction by addressing issues and concerns in a timely and effective  Gained valuable experience in providing quality customer service during the  Managed inbound and outbound phone operations to authenticate and validate customers EL-LAB Medical Diagnostics and Research Centre. Ikeja Lagos Client service executive/ Outstation Manager Mar 2020 –December 2023  Attending to client’s problem and solving every registration, result and payment related issues  Making and receiving of calls on behalf of the laboratory  Dispatching of results to clients when due  Providing exceptional service to clients and their families  Working closely with health care provider to ensure patients receive the best care  Maintain accurate records of customer interactions and feedback, identifying trends and areas for improvement  Train and mentored new outstation client service executives, ensuring they have the necessary skills and knowledge to effectively serve customer. EDUCATION The Chartered Institute of Customer Relationship Management Post graduate diploma, Customer service management October, 2023 National youth Service Corp July, 2023 Exclusion letter National Open University of Nigeria –Lagos, Nigeria Bachelor of Science, Mass Communication Lagos state polytechnic – Lagos, Nigeria National Diploma, Mass communication January, 2023 December, 2016 Victory Science High School – Plateau, Nigeria First School Leaving Certificate July, 2013 CERTIFICATIONS & TRAINING BASIC CERTIFICATE IN CUSTOMER SERVICE MANAGEMENT West Africa Association of Customer Service Professionals {WAACSP} 2021 EFFECTIVE COMMUNICATION SKILLS West Africa Association of customer service professionals 2022 ACTIVE LISTENING SKILLS West Africa Association of customer service professionals 2022 CALL CENTRE MANAGEMENT West Africa Association of customer service professionals 2023 CUSTOMER-CENTRIC FOUNDATION TRAINING Ingenium Concept Ltd 2023 CUSTOMER SERVICE MANAGEMENT Side hustle Cohort 7.0 2023 CERTIFIED CUSTOMER SERVICE PROFESSIONAL The Chartered Institute of Customer Relationship Management 2023 CERTIFIED SALESFORCE ASSOCIATE ALX AFRICA 2023 CERTIFIED SALESFORCE ADMINISTRATOR ALX AFRICA 2024 ADDITIONAL Languages: Fluent in English, Hausa and Yoruba References: Available upon request.