Odrazil Christian Rivero Lizardo

ODRAZIL CHRISTIAN R. LIZARDO Virtual Assistant About Me My Contact- - live:.cid.3d4c47e8094d382e #2 Fernandez St. San Antonio Quezon City, Manila Philippines Skills & Competencies Cold Calling. Social Media Management. Email Management. CRM Management. Calendar Management. Bookkeeping. Administrative Tasks. Education Background Palawan State University Hospitality Management Third-year College Achievements December 2017 Top 1 Agent for last quarter of the year 2017 December 2017 Top 2 Agent AT&T Account November 2017 Top 2 Agent AT&T Account Training Virtual Assistant Training Course Upscale Marketing Agency June 14-15, 2022 Hardworking, self-motivated and proactive Professional with over 5 years of experience in Business Process Outsourcing industry. Results-driven, solutions-focused and committed to generating results that are at par or beyond company expectations. Professional Experience Company: Qwest BPO Duration: August 15, 2022 to December 25, 2023 Shift: Graveyard Shift Campaign: International Carwash Group (ICWG) Position: Customer Service Specialist Duties and Responsibilities Inbound/Outbound Communication: Handle inbound and outbound calls, addressing customer inquiries through phone, email, chat, and text messages. Membership Management: Assist customers with membership-related tasks, including enrollment, cancellation, and updating card information. Appointment Scheduling: Manage customer requests for appointments, ensuring efficient scheduling and organization. Cancellation and Enrollment: Handle inquiries related to canceling and enrolling memberships, providing necessary assistance. Customer Correspondence: Respond to emails, chats, and text messages promptly, maintaining clear and helpful communication. Issue Resolution: Address and resolve customer issues, ensuring a positive experience and satisfaction. Database Maintenance: Update and manage customer information in the database, ensuring accuracy and accessibility. Sales Support: Provide support for sales inquiries, promotions, and additional services. Quality Service: Strive to exceed customer expectations through effective communication and problem-solving. Company: Next Gen. Ventures Duration: April 3, 2022 to June 08, 2022 Shift: Morning Shift Position: Home Services Telemarketer Duties and Responsibilities Outreach: Initiate calls to homeowners, assess interest, and understand service needs. Lead Generation: Identify potential leads by gathering info on home-related service requirements. Promotion: Communicate value, emphasizing convenience in providing diverse service options. Appointment Setting: Schedule convenient appointments for interested homeowners. Registration Assistance: Guide homeowners through the registration process. Confirmation: Send text confirmations to new members, verifying interest and details. Client Referral: Forward member details to appropriate service providers. Database Management: Maintain an organized homeowner database for future reference. Relationship Building: Address inquiries, concerns, and ensure a smooth registration experience. Qualifying Leads: Assess needs, matching homeowners with suitable service providers. Feedback Collection: Gather homeowner feedback for continuous process improvement. Reporting: Provide regular reports on outcomes, lead quality, and relevant metrics. Professional Experience Company: DMC Outsourcing Duration: August 21, 2021 to December 17, 2021 Shift: Graveyard Position: Real Estate Cold Caller Duties and Responsibilities: Lead Generation: Initiate outbound calls to generate interest and identify potential clients. Database Management: Maintain an updated database of leads and client information for targeted outreach. Qualifying Leads: Conduct initial conversations to assess client needs and identify opportunities. Appointment Setting: Schedule property viewings and appointments for real estate agents. Market Research: Stay informed about local real estate trends and competitor activities. Follow-up Calls: Nurture leads, address inquiries, and build relationships through follow-up communication. Script Adherence: Use effective cold calling scripts to communicate key selling points. CRM Utilization: Update and manage client interactions using CRM tools. Feedback Collection: Gather feedback on client needs and preferences to refine sales strategies. Goal Achievement: Meet or exceed call and appointment setting targets. Documentation: Maintain accurate records of calls, appointments, and client interactions. Company: Sitel Duration: August 06, 2020 to March 2021 Shift: Graveyard Campaign: Caesar's Entertainment Position: Customer Service Rep. Duties and Responsibilities: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for patrons. Assist with hotel room reservations, event bookings, and other related services with accuracy and efficiency. Offer information and assistance regarding casino games, loyalty programs, and promotional offers to enhance the gaming experience. Promptly address and resolve customer complaints, striving for effective solutions and maintaining high satisfaction. Process payments, handle billing inquiries, and assist customers with financial transactions. Provide specialized service to VIP customers, ensuring a personalized and exclusive experience. Interact with customers through various channels, including phone calls, email, and in-person interactions. Identify opportunities for up-selling and cross-selling Caesars Entertainment services. Assist customers in coordinating special events, meetings, or celebrations at Caesars Entertainment properties. Educate customers about loyalty programs, benefits, and rewards, encouraging participation. Maintain detailed and accurate records of customer interactions, adhering to quality assurance standards. Company: Sitel Duration: August 02, 2017 to March 16, 2020 Shift: Graveyard Campaign: AT&T / DTV Position: Technical Support Rep. Provide technical support for DirecTV services, addressing concerns related to satellite TV, streaming, and equipment. Diagnose and troubleshoot technical issues, ensuring timely resolution for customers. Offer guidance on setup, configuration, and optimal usage of DirecTV services and equipment. Assist with the activation of new DirecTV services, ensuring a smooth onboarding process. Verify customer accounts securely and make service-related changes as needed. Adhere strictly to the CRM process for efficient issue resolution and documentation. Escalate complex technical issues to higher-level support or specialized teams when necessary. Provide information about service upgrades, changes, and promotions based on customer needs. Interact with customers through various channels, maintaining a positive and consistent experience. Adhere to quality assurance standards and stay updated on DirecTV products and services.