Odochi Pearl Iwuagwu

ODOCHI PEARL IWUAGWU Healthcare Virtual Assistant | Medical Office Administrator | Phlebotomist | Customer Support Specialist Location: Lagos, Nigeria Email:- PROFESSIONAL PROFILE I am Odochi Pearl Iwuagwu, a Certified Healthcare Virtual Assistant, Medical Office Administrator, and Phlebotomist, equipped with a solid foundation built from 19 healthcare certifications, hands-on clinical experience, and strong administrative expertise. I have supported Southern Shore Hospital, Union Care Consult, and currently E-Medical Hospital, contributing to high-quality patient care, accurate documentation, and efficient workflow management in both in-facility and remote environments. My multidisciplinary training spans Health & Social Care, Dementia Care, Geriatric Care, Palliative Care, Mental Health, Occupational Health, Medication Regulation, ADLs, Safeguarding, CPR/BLS, Infection Control, Community Health, and the NHS Care Certificate, giving me a comprehensive understanding of patient needs, safety standards, and healthcare support systems. Skilled in EMR/EHR systems (Epic, eClinicalWorks), CRM platforms, Microsoft Teams, and productivity tools, I deliver reliable scheduling, clinical documentation support, patient communication, insurance verification and HIPAA-compliant data handling. I combine clinical awareness, empathetic communication, and administrative precision to support healthcare providers and ensure smooth operations in hospitals, clinics, and telehealth practices. CORE SKILLS  EMR/EHR: Epic, eClinicalWorks (eCW)  Patient Records & Chart Management  Appointment Scheduling & Telehealth Coordination  Clinical Documentation & Healthcare Reporting  Infection Control, Wound Care & Safety Protocols  Geriatric, Dementia, and Palliative Care Awareness  Mental Health & Psychological Support  CRM Tools: HubSpot, Zoho, ClickUp, Trello, Airtable  Microsoft Teams, Google Workspace, Microsoft Office  Medication Regulation & Community Health  ADLs Support, Safeguarding & Basic Life Support  HIPAA Compliance & Confidential Data Handling  Customer Support & Patient Communication WORK EXPERIENCE E-Medical Hospital, Nigeria Medical Office Administrator & Phlebotomy Assistant 2024 – Present  Manage scheduling, patient intake, medical documentation, and EMR updates.  Perform phlebotomy procedures, sample handling, and lab coordination.  Support patient care using training in ADLs, Dementia, Geriatrics, and Palliative Care.  Maintain Infection Control standards and accurate reports based on certification training.  Assist physicians and nurses with administrative tasks and care coordination.  Ensure compliance with medication regulation, safeguarding, and healthcare legal standards. Southern Shore Hospital Healthcare Assistant & Administrative Support 2023 – 2024  Delivered patient support in ADLs, mental health, geriatric care, and dementia care.  Monitored vitals and assisted with care documentation.  Supported infection control, wound care, and safety protocols.  Maintained accurate patient records within EMR systems.  Assisted nursing staff with patient flow, hygiene, repositioning, and comfort. Union Care Consult – Remote Virtual Assistant | Patient & Administrative Support 2022 – 2023  Scheduled appointments, managed calendars, and supported telehealth coordination.  Updated patient records, prepared documentation, and maintained digital filing  Managed CRM systems, email handling, and administrative workflow.  Applied skills from Health & Social Care, Occupational Health, and Community Health in remote support. CPD CERTIFICATIONS: 1. Heath Care Assistant 2. Nutritional Needs 12. Assisted Daily Living (ADLs) and Home Care 3. Health and Social Care 13. Medication Regulation 4. Occupational Health 14. Community Health 5. First Aid 15. Dementia Care 6. Basic Life Support (CPR) 16. Geriatric Care 7. Cerebrovascular Management 17. Child Care and Safeguarding 8. Infection Control and Wound Care 18. Palliative and End-of-Life Care 9. Mental Health and Psychological Care 19. Phlebotomy Certification 10. Ethical and Legal Management in Healthcare 20. NHS–Care Certificate 11. Healthcare Documentation and Record Keeping 21. Digital Witch IT Support – INDEMAND TECH SKILLS EDUCATION Lead City University, Ibadan – Nigeria Diploma in Business Administration Ekiti State University, Nigeria Advanced Diploma in Business Administration TECHNICAL PROFICIENCIES  EMR/EHR: Epic, eClinicalWorks  CRM: HubSpot, Zoho, ClickUp, Trello, GoHighLevel  Productivity: Google Workspace, Microsoft Office, Canva  Communication: Microsoft Teams, Zoom, Slack KEY STRENGTHS  Patient-centered communication with empathy  Strong accuracy in documentation  Excellent multitasking & reliability  Fast technical learner  Organized, proactive, and calm under pressure  Deep understanding of clinical and home-care support  Commitment to confidentiality and care quality REFERENCES Available upon request.