Odocha Ijeoma

IJEOMA ODOCHA WORK EXPERIENCE Virtual Assistant Nov 2024 - Present Happy Valley Counseling LLC, Oregon, Portland • Managed client bookings, intake, and consent forms, ensuring 100% compliance with clinic policies and seamless onboarding of new clients. • Delivered client support by handling calls and emails, processing payments, and issuing invoices—achieving a 95%+ client satisfaction rate and reducing response time by 30%. • Oversaw payment follow-ups, secured client payment details, and maintained accurate records, resulting in a 20% decrease in missed payments and improved revenue tracking. • Administered booking software, managing therapist schedules and treatment offerings, which improved appointment accuracy and reduced double-bookings by 15%. Virtual Assistant - Social Media Manager Dec 2024 - Present ZonderNaam, LTD, London • Optimized visual asset creation to ensure brand consistency and streamline cross-platform design workflows. • Conducted targeted lead generation using Apollo, identifying and qualifying high-quality prospects to enhance conversion potential. • Drove a 60% increase in LinkedIn followers through data-informed content planning and consistent performance tracking. Automated key business workflows using Zapier, reducing manual effort and improving operational efficiency. Virtual Administrative Assistant April 2024 - October 2024 DentistFind, Ontario, Canada • Collaborated closely with the CEO to organize tasks, track progress, and ensure the successful completion of projects using the internal project management system. • Coordinated and facilitated EOS L10 meetings, ensured seamless communication between team members and stakeholders, and prioritized critical issues to ensure swift resolution. • Proficient in handling customer inquiries across various channels, and documenting outcomes of meetings with clients to ensure task execution and completion. • Administrative tasks including invoice management, scheduling appointments, expense tracking, and accounts receivable management to ensure smooth business operations. • Committed to developing and maintaining relationships with clients and stakeholders, ensuring their needs are met promptly and professionally. • Facilitated seamless onboarding and renewal processes, ensuring a positive customer journey from start to finish. • Effectively tracked project progress and followed up with team members to meet project task deadlines. Dental Technologist | Sales Representative November 2022- January 2024 Smile Dental Ceramics, Abuja • Acted as the main point of contact for clients, addressing concerns, issues, and requests promptly. • Managed dental laboratory processes while concurrently fulfilling sales responsibilities. Recorded over 75% increase in sales of laboratory products through efficient marketing, client retention strategies and stakeholder management in 20 dental clinics in Abuja. • Provided personalized consultations to clients, ensuring their needs were met effectively and according to their customer needs. • Supported the laboratory’s operations by optimizing administrative workflows through proper file documentation, data entry and income-expense tracking. • Generated monthly reports on Client Success Metrics, account and laboratory performance. Dental Technologist | Customer care representative Delight Dental Laboratory, Abuja December 2021 - November 2022 • Delivered high-quality customer service in a fast-paced environment with the laboratory serving over 20 dental clinics across 6 states in Northern Nigeria • Addressed inquiries, resolved issues, and ensured customer satisfaction. • Ensured prompt delivery of finished products to clients. • Maintained professionalism and composure during challenging situations. Clinical Dental Technologist | Customer Relations Officer July 2020 - October 2021 Bellevue Dental Clinic Abuja, Nigeria • Proficient with booking and organizing patients’ appointments using e-medical software provided by Helium Health. • Achieved better communication with patients via calls, emails, and messages while managing patient case files and ensured post-operation instructions were strictly adhered to for effective patient care and recovery. • Set up a mini functional dental laboratory to cater for the local needs of the clinic. Dental Technologist Intern June 2019 - June 2020 National Hospital Abuja, Nigeria • Consistently managed daily tasks and collaborated with the dental team to provide quality oral care services to patients. • Coordinated data management in patient care delivery. • Efficient artistic skills, good hand and eye coordination, and excellent manual dexterity in the fabrication of dental prostheses. EDUCATION ALX Africa, Nairobi, Kenya May 2024 - July 2024 AI Career Essentials ALX Africa, Nairobi, KenyaMay 2022 - July 2022 Virtual Assistant Programme Federal University of Technology, Owerri, Imo StateSeptember 2013 – February 2019 B.Tech, Dental Technology - Second Class Honors, Upper-division (CGPA - 4.28) Awarded Best National Graduating Student in the May 2019 Qualifying Professional Examination. VOLUNTEER ACTIVITIES Administrator House of Kings Metro Church, Abuja January 2020 - Present • Maintained and organized church financial record and report system • Facilitated communication among partners and friends of the ministry through yearly recognition and appreciation. • Collaborated with finance team members to execute church projects and initiatives effectively. Assistant State Lead January 2018 - September 2019 Beautiful Onyinye Foundation • Assisted the State lead in organizing fundraising events in a university and managed initiatives to provide social amenities and educational materials to orphanage homes. • Provided virtual assistance services including volunteer recruitment, research tasks for volunteers and coordinating monthly onsite/online meetings across the state. • Orchestrated onboarding processes, implementation, and training for new volunteers ensuring high productivity and participation in the activities of the organization Assistant General Secretary Nigerian Fellowship of Evangelical Students, FUTO April 2015- September 2016 • Organized meetings, including scheduling, preparing agendas, and documenting minutes to track progress and action items. • Implemented streamlined communication processes, reducing response times by 40% • Acted as a liaison between the fellowship and university administration, conveying important information and addressing concerns as needed. • Contributed to the development of strategic plans and initiatives to enhance the fellowship's impact and reach within the university community. • Managed membership databases, ensuring the accuracy and confidentiality of information. • Recognized for exceptional organizational skills and attention to detail in managing administrative tasks. SKILLS Team Collaboration Communication Prioritization Project management Administrative Support Time management Organization Scheduling AI Automations