Odion Jacinta

EDET IMEH, ODION JACINTA Customer Service Representative, Sales Expert, Appointmnet setter Plot 46, E.C. Igbokwe close, off Sinco Avenue, Gbazango North Extension, Kubwa, Abuja, Nigeria. Email --Tell - - SKILLS OVERVIEW -Phone/chat support -Data Entry -Microsoft Office -Critical Thinking - Time Management Diplomacy -Communication -Upselling\Sales -Effective -Zendesk - Interpersonal Relationship -Problem Solving -E-commerce -Cold calling -Email Management - Public Relations PROFILE SUMMARY A dedicated and customer-focused customer care Representative with experience in handling customer inquiries, resolving complaints, and providing exceptional service. Adept at multitasking in fast paced environments while maintaining professionalism and efficiency. skilled in communication, problem-solving and relationship management to ensure customer satisfaction and brand loyalty. WORKING EXPERIENCE UnitedHealth Group (Remote) USA Feb 2023 – Dec 2024 Cold Caller / Customer Care Representative • Made outbound calls to potential clients, presenting healthcare insurance plans and benefits, with a focus on educating prospects about their options and the importance of coverage. • Built and maintained a high-volume pipeline, consistently meeting or exceeding call quotas and conversion targets. • Effectively explained policy details, answered questions, and addressed concerns to assist clients in selecting the best plans based on their needs. • Managed CRM systems to track leads, update client information, and schedule follow-up calls. • Collaborated with sales and customer service teams to ensure smooth transitions from inquiry to enrollment. • Demonstrated empathy and active listening to build rapport with clients and understand their unique healthcare needs. • Stayed updated on healthcare insurance regulations, benefits, and coverage plans to provide accurate and compliant information. eXp Realty Sept 2020 – Nov 2022 Appointment Setter | Administrator • Coordinated and scheduled appointments between prospective clients and real estate agents, ensuring timely and efficient communication. • Managed inbound and outbound calls, assisting clients in understanding their needs and matching them with the appropriate agents. • Effectively used CRM software to track client interactions, schedule appointments, and follow up with leads, ensuring a seamless lead-to-agent process. • Maintained a detailed calendar of appointments for agents, ensuring no overlap or missed opportunities. • Responded promptly to inquiries via phone, email, and online chat, offering support and answering questions regarding available properties, services, and processes. • Worked closely with the sales team to ensure smooth handoffs and maintained a strong client relationship throughout the appointment process. • Contributed to lead generation efforts by qualifying prospects and setting appointments with high potential buyers and sellers. • Consistently met or exceeded monthly appointment-setting goals, directly contributing to the team’s overall success. GLOBAL FUND ITN CAMPAIGN Training and Technology Administrator Mar 2017– Aug 2019 • Facilitated training of over 1,500 campaign personnel on the use of android device and other ICT4D tools and CAT strategy. • Conducted Biometric Time Attendance tracking of personnel for training and for the campaign period. • Monitored general campaign activities using KML files and various Geo spatial technology. • Provided supportive supervision and ensured proper enlightenment of beneficiaries on prevention of malaria using ITN. • Ensured proper collation of campaign data and prompt submission of daily report. Conducted online and offline daily review meetings. ACADEMIC QUALIFICATION Ambrose Ali University, Ekpoma BSc, Accounting Lilmak Group of Schools WAEC, Senior School Leaving Certificate Victory Primary School Primary School Leaving Certificate OTHER QUALIFICATIONS National Youth Service Corp (NYSC) Society for Family Health Young Heroes International 2019 Project Management Professional Human Resource Management Customer Service Relation Management Public Relations BNotions Technology Ltd 2018 Microsoft office suite QuickBooks REFEREE Available on Request