Odion Jacinta

I have a diverse background in customer service, real estate coordination, and training administration, I bring a strong set of skills to any team. Currently, I am a Cold Caller and Customer Care Representative at UnitedHealth Group, where I excel at building relationships with potential clients by educating them on healthcare insurance options and benefits. I consistently meet and exceed call quotas while demonstrating empathy and attention to detail, ensuring that each client’s unique needs are met.

Before my role at UnitedHealth Group, I worked at eXp Realty as an Appointment Setter and Administrator. I was responsible for coordinating appointments, maintaining a detailed calendar, and ensuring seamless communication between prospective clients and real estate agents. My efforts in lead generation and appointment setting directly contributed to the success of the sales team.

Lastly, I have experience as a Training and Technology Administrator for the Global Fund ITN Campaign, where I played a key role in training over 1,500 personnel on the use of ICT tools and strategies for malaria prevention. I monitored campaign activities, managed biometric time tracking, and ensured that campaign data was properly collated and submitted.

In all my roles, I have demonstrated strong organizational and communication skills, a focus on customer satisfaction, and an ability to work collaboratively across teams. My diverse work experience equips me with the versatility to adapt to various industries while maintaining a focus on results and delivering exceptional service.